A

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Sunday, February 1st, 2015 1:27 PM

Can't watch AWE TV online even though I have a U450LA package HELP!

I'm a u450la uverse tv customer and I get the AWE TV(Wealth TV) channel but I can not watch it online at uverse.com; it says uverse tv upgrade requirred.

Currious how this can be if I have the highest uverse tv package and get the channel on my TV.

Thanks in advance

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Official Solution

Expert

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20.4K Messages

9 years ago

Actually got AWE TV live to play on FF35 w/ u200 on Uverse Online. 

 

Had to fuss around w/plug-ins getting A&E live to play and once I did, went to AWE TV and got live to run. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

ACE - Expert

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27.4K Messages

9 years ago

On line programming and channels are limited. 

 

Not every channel that a customer subscribes to (ie: U450) is available.

New Member

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25.7K Messages

9 years ago

Thanks for your help.

Hoping that AWE is added online soon..Smiley Happy

Expert

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20.4K Messages

9 years ago


@Anonymous wrote:

I'm a u450la uverse tv customer and I get the AWE TV(Wealth TV) channel but I can not watch it online at uverse.com; it says uverse tv upgrade requirred.

Currious how this can be if I have the highest uverse tv package and get the channel on my TV.

Thanks in advance


I have u200 and it offered me the current show on AWE TV live, said nothing about upgrading.  No other shows showed up, but some clips under AWE.

 

Seems to be the only thing the agreement allows currently. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

New Member

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25.7K Messages

9 years ago

So it would let you watch AWE Tv live with a u200 subscription?

Expert

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20.4K Messages

9 years ago


@Anonymous wrote:
So it would let you watch AWE Tv live with a u200 subscription?

There was no lock, but they'd go to the next page to play, but on FF35, getting adobe/silverlight problems and just a gray screen showed.  On IE 11.0.9600, it'd bring up the play button and time line, but would not start.  So, I don't know? Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

New Member

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25.7K Messages

9 years ago

Thank you so much for your help.
Something how a 200 customer could watch something that a 400 customer couldn't.
Will try to log in again soon
Hopefully one time error
😉

New Member

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25.7K Messages

9 years ago

Tried logging in again to uverse.com and tried to watch AWE but it gave me the same error.

Contacted ATT on Saturday... the CSR "bumped up the support tier" and said they would contact me within 14 buisness hours....

Tuesday...

I recieved a call saying it should work.. after testing it out with the CSR on the line... it did not work.... the CSR "bumped up the support tier" again.

Hopefully it is resolved soon.

Curious to what are the support tiers?

Posted that question under the title:Customer Support Tiers (personal customer not buisness)

New Member

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25.7K Messages

9 years ago

Customer serivce has resolved problem
Yay

Expert

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20.4K Messages

9 years ago


@Anonymous wrote:
Customer serivce has resolved problem
Yay

That's great they finally got it fixed for you.  Problems like that crop up on this new set-up and have to be fixed periodically. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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