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TerribleApp6969's profile

Contributor

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1 Message

Wed, Sep 11, 2019 11:10 AM

Can't login to U-Verse App

Plain and simple; your app does not work.

 

I can login on the website and mobile website fine, but when I try and login on the App it says "Login Required - Please log in with your U-verse Member ID" which I've done 100 times and it doesn't work.

 

Seems rather ridiculous for a company of this size to have a broken app.

 

The list of "Troubleshooting activities" is a joke - reset my entire Cache because your app is terrible?  Factory reste my phone?

 

Very irresponsible - please explain what I need to do

ATTHelp

Community Support

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195.6K Messages

3年前

We're here to help, @TerribleApp6969.

Your Member ID may not be the same as the information you use to sign into myAT&T. Member ID's are the AT&T emails that are created for U-verse TV and Internet services.

Please make sure you are using the Member ID for your U-verse TV services when signing into the app.

We hope this helps.

John, AT&T Community Specialist

New Member

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2 Messages

I am using the correct email but it still will not let me in the mobile app.

New Member

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2 Messages

2年前

I am having the exact same problem. I even reset my password and it still does not work.

New Member

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1 Message

9分前

So do I and I spent around 10 hrs and 6 phone calls. It’s a joke. the last call they were supposed to call back. Never did. Earlier the att store said oh yeah someone just walked in with same problem it will be fixed tomorrow . Never has worked. This combined with the I ‘can’t use my pc to view if I don’t have DirectTV’ joke will likely send to find a company this is aligned with  times. My grown kids already changed

ATTHelp

Community Support

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195.6K Messages

9分前

We'd be happy to help you get signed into the U-verse app, Pkslowik!

 

Before we begin, we suggest that you create your own new thread, since this one is 2 years old and could end up getting closed. Please be as detailed as possible so we can find a resolution for you.

 

We look forward to working with you!

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

1分前

How do I find my verse user id? I have always used mtpy email address 

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