Community Support
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6.7K Messages
AT&T U-verse app not working - Help and Solutions
Why is my Mobile App not working? App & website troubleshooting
Having trouble signing into the U-verse online app? Not able to sign into HBOGO or ESPN? Were you able to before? Having trouble accessing it from your mobile device? How about a tablet or phone? Not to worry!! We have some recommendations that may help!
How to fix your Mobile app from my Smartphone or Device
- Make sure you are using the correct member ID to sign in.
- Restart the device.
- Delete cache. Varies on phone, browser or device operating system.
- Uninstall and reinstall the app
- Verify you have the latest software/ operating system on your phone or tablet
- Turn off other apps that may be in use
- Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
- Reset your password – This can help sync up your account.
- In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed.
- Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.
Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.
The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 or above.
How to fix your app from my Computer or Browser
- If you are using a browser, make sure you have the latest browser. In some cases using a browser like Chrome or Firefox has improved the experience.
- Closeout the browser and restart it
- Delete Cache and Cookies
- Update the browser to the latest version. Check our list of supported Operating Systems and Browsers.
uverse.com update:
AT&T is ending support for U-verse streaming via U-verse.com through supported browsers, Effective October 31st. AT&T customers will still have access through the Uverse.com on the iOS and Android platforms. Not available on Windows OS.
If you are able to sign in but are having trouble with the quality of the stream, check out our streaming solution page.
If you have DIRECTV service, check out the DIRECTV App Troubleshooting page.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
6 years ago
Having trouble signing into U-verse online? Is the app crashing? Trouble with HBOGo/ESPN sign n?
Check out the troubleshooting information above!
-ATTU-verseCare
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TommyBoy27615
Contributor
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1 Message
6 years ago
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BarbiErudd
Tutor
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4 Messages
6 years ago
None of the suggestions work. I tried everything without success. There are so many others with the same issue. Perhaps it's time for an update ... please!
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Gregworker
Contributor
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1 Message
6 years ago
I have the U-verse app and I've used it before on a different device why can't I get it connected to my new iPad
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saldavecook
Contributor
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1 Message
6 years ago
I have an iphone 5 and have tried repeatedly to sign onto my UVerse account to watch shows, etc.... Everytime I try, I get an error message about the mobile service being "temporarily" unavailable. It doesn't seem temporary to me because it happens everytime. How can this be fixed? Thank you.
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nathan.gloier
Contributor
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1 Message
6 years ago
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unique79
Tutor
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7 Messages
6 years ago
I am subscribed to CSN Bay Area (Now NBC Sports) through my uverse account. However when I try to sign into the New (converted CSN to) NBC Sports app. System tells me I have no subscription. Chatted in for several days to technicians online. I am losing faith that this issue will get resolved. It all started with the name change. now I can not sign on the app or online. Anyone with a solution?
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someguy1
Contributor
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1 Message
6 years ago
I am trying to use the NBC Sports website to stream a game that is not available on TV. I sign in through UVerse and it gives me the error:
We're Sorry
It looks like your TV subscription does not provide access to this service. Please contact your TV provider for more information.
I changed my UVerse password as suggested in an earlier post but that did not solve the issue.
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unique79
Tutor
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7 Messages
6 years ago
I looked at the reviews for the NBC Sports app, and Comcast / Direct TV/ U-Verse / Cox, customers are all having the same issue. they have overwhelmingly bad reviews due to this known issue. Im guessing if you have U-verse they will tell you to purchase an additional package as they did me (an employee) and it still will not work proper as it did when it was CSN.
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Mentrasti
Tutor
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8 Messages
6 years ago
I have the Uverse app on my Samsung Tab Pro 8.1 (Android version 4.4.2). The Uverse app always worked until ATT's last app update (approx. 2-3 months ago). Now every time I try to watch "Live TV" I get an error message that says, "Unfortunately AT&T U-Verse has stopped;" it goes back to my tablet's home screen and I am able at times to connect to On Demand, but not "Live" anymore.
I have a few other friends who have told me they are experiencing the same problems on their Android tablets which began after your latest update, and I know at least one of them has a 4.2.0 as well. I've tried Uninstalling and reinstalling your app at least a half dozen times, as well as called technical support to no satisfaction. FWIW, your app works fine on my Android phone, version 6.0.1.
Please help! I'm at my wits end over this. Your app's latest update seems to have left your 4.2 customers out in the cold.
[Title edited to reflect new topic.]
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