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tamgc_2's profile

New Member

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3 Messages

Wed, Mar 9, 2022 8:38 PM

all stations are pixelating

uverse tv, all stations are pixelating, occasionally see connection is lost, have tried resetting router several times, just had new temp cable installed today, internet connection is good and computers working good, cannot watch any station, router is good

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.1K Messages

7分前

Let's get your UVerse-TV service working again, @tamgc_2.

 

If you're having problems with your service pixelating and freezing, we recommend that you troubleshoot your equipment. Doing so may help with improving your connection and fixing your channel viewing experience. A Non-Disaster Recovery is a good troubleshooting step you can try, and here's how to do so:

 

To avoid losing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.

  2. Wait 10 seconds.

  3. Plug in the receiver and DVR.

  4. When three white dots appear on the screen, unplug the receiver/DVR again.

  5. Repeat this process two more times.

  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

Let us know if the information helps!

 

Jarod, AT&T Community Specialist

New Member

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3 Messages

7分前

have done everything on the list many times over the last 2 weeks, speaking to rep on phone no help, want to install fiber over last 2 years 4 techs have come and discovered there is no way to get fiber to my house, have taken to trying every thing i can find as info to repair this problem myself, beginning to think spectrum may be the way to go, sad, more intereested in getting fiber to me than fixing problem, wife works from home, (Edited per community guidelines), thursday another tech is coming to discover there is no way to get fiber to my house, what dont these people get

(edited)

ATTHelp

Community Support

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200.1K Messages

7分前

Hello again, tamgc_2.

 

We're happy to continue assisting you, but we need some clarification first. Do you still need help with the pixelating, are you trying to see if you can upgrade to Fiber, or both?

 

We'll be awaiting your reply!

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

6分前

still waiting on tech on 3-17-22, i think the problem may be that when they installed new router that the roku tv used the old wi-fi name and password, and tha is why the tv cannot connect 

would be great if i could get ahold of a tech to check if that is what is happening

gr8sho

ACE - Professor

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3.8K Messages

6分前

@tamgc_2 

Att is responsible for getting you service to the gateway, and if you have Uverse TV, to the settop boxes.  They do not get involved with home networks.  That’s on the customer to handle.  
Also, I’ve personally not seen a home network misconfiguration damage U-verse TV with pixelization.  You can make it freeze up with a bad switch, but not pixelate.  Pixelization typically occurs due to poor coax cabling.  If it’s within your means and you are using coax, moving to Ethernet cables or wireless would be better path for Uverse TV.  

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