Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different methods to resolve my issue, he told me that I would receive a call from a 1-800 number regarding this issue the following day. When the next day came I never received a call, and I'm still not able to access my HBOMax account. This is a huge disappointment for me because the main reasons I upgraded was because of the personal hot spot and the opportunity to watch HBO Max. If anyone could assist me with this issue I would appreciate it.