HBO max not working

I had to log in to my ATT account online with my laptop. there’s a section that says “included with your plan” and it should say HBOMax and I had to click that button that says activate and when I did that I was able to login with HBOMax and it started working again and it also started working again with my PS4, it was immediate. Hope this helps. 

Already done that. What will pop up is a message saying could not verify your subscription. I got a message today from AT&T saying they closed my case because the problem was solved. (Never got any message saying it was never saying what the issue was) a case worker messaged me 2 hours after saying they closed it and it was solved and to log in. When I log in I got the exact same error code then I got “I will put in a new ticket” instead of saying hey y’all didn’t do your job right and to do maybe legit fix it instead of lie and close it.

I’m having the same issue. My account says HBO Max is included but when I try to play content it acts as if I don’t have an account. I’ve had it for 2 years and now I’m having this problem

Yea they reopened my case then acted confused to hear that I was still having the issue. Then wanted me to send proof so I sent screenshots and they had the nerve to ask (after my screenshots) if the error code was still appearing.

After 4 days on the phone with support from AT&T this is what worked:

- Create a secondary AT&T ID pointing to a different email address

Background:

I had a previous subscription with HBO that is now expired that was associated with the email address used at the AT&T login. This previous subscription took priority over the "Sign in with provider". HBO then decided to delete my old account and asked AT&T to reissue the HBO login request. AT&T was not able to do this. A work around was to make a secondary AT&T login.

Atnt is the worst customer service I have ever had. My HBOmax account says my subscription through Atnt has expired. I have called Atnt multiple times, no help, no solution, spoke to so many agents and noone has a clear answer. What nonsense is this? My plan has not changed, it still supports HBOmax and that is the only reason I chose it. 

Atnt should be giving a $15 monthly credit until this gets fixed on their end. They are making us pay for their mistake, it's just ridiculous and terrible customer satisfaction. 

I have a very firm mind to go ahead and cancel my entire Atnt plan which holds 10 of us and never look back towards this Internet Provider.  

@ATTHelp 

First you have to check the subscription then you will find out solution check here

For those having issues. What worked for me after talking to 20 different people, going through all the toubleshooting etc was eventually one rep had the brilliant idea to add some "code" to the at&t/HBO Max account on their end. After the code was uploaded evehjting was well again. Call the rentention line and ask to have someone do this. 

I am gathering At&t customers with this problem and the lack of support from At&t and will start a (Edited per community guidelines) law suite. Please share your email contact here