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New Member

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4 Messages

Thu, Feb 3, 2022 5:51 AM

Problems with hbomax

Hi

I finally broke down and got hbo max, wanted to watch Godzilla vs Kong and several other shows, but ever since I have gotten it, been nothing, but trouble. The audio seems low on certain things and when you turn on surround sound it's still low. There's a white line going down the side of the screen matter what. Then I'm constantly having to restart the app, tells me they encountered an error. I've looked everything up that I can. It's the latest version and I'm still having issues. So guess, I will be canceling my subscription. Thank you for reading my venting.

New Member

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6 Messages

6分前

I'm also having trouble with hbomax . As I can't sign in on my phone, tablet or laptop. Once I enter a password, it'll tell me to sign in again.

ATTHelp

Community Support

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195.6K Messages

6分前

Hello @BettyRNorahDeniels, we understand your frustrations with the errors you've encountered while streaming HBO Max and we want to help.

 

We'd advise for you to review the HBO Max help center for common errors and help with troubleshooting. Also, please provide us with the make and model of the device you're using to stream, so that we can provide further device specific support.

 

Let us know and we'd be happy to help!

 

Lynn, AT&T Community Specialist

New Member

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4 Messages

6分前

I’m really not a fan of HBO’s app(s) or website. Constantly running into issues with loading and the site/app “memory” of shows I’m currently watching. I have problems with long load times for no apparent reason. Overall, the user interface feels super clunky compared to Netflix or any of the other big streaming services. I hope they’ll invest in themselves more going forward as I enjoy the content, but not the actual apps or website. I use their apps on IOS and Apple TV and the website on a MacBook Pro on either Safari or chrome.

ATTHelp

Community Support

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195.6K Messages

6分前

Thanks for the info, @BettyRNorahDeniels. We want to help your HBOMAX run faster.

 

Have you tried using a different web browser? Some customers experience faster streaming when switching browsers. 

 

Clearing your app cache and cookies can also help with streaming speeds. 

 

If you have an Apple iOS device running Safari:

    1. Go to Settings.
    2. Find and tap Safari.
    3. Tap Clear History and Website Data. You’ll see a pop-up that lets you confirm your selection.
    4. Select Clear. The Clear History and Website Data button will turn gray.

Also, when streaming using an HBOMAX app, we recommend

  • Uninstalling and reinstalling the app
  • Making sure you have the latest update for your device
  • Making sure no more than 3 people are streaming at one time. 

Thanks for contacting AT&T Community Forums.

 

Ashton, Community Forums Specialist 

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