HBO max

Hello rvilla69, we're here to help get your HBO Max up and working.

Please follow the "Set Up HBO Max" steps outlined in this article. 

From a web browser

1. Go to hbomax.com, then select Sign In.
2. Select SIGN IN THROUGH TV OR MOBILE PROVIDER.
3. Choose AT&T and enter the AT&T user ID and password.
4. Select Sign in.
5. If it’s your first time signing in, create your HBO Max profile. It may take up to a minute.
6. Choose your profile to start streaming.

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

Jeff, AT&T Community Specialist 

Hi there, @rvilla69! Here is how you can resolve that trend with HBO Max.

Customers will receive this error if:

• They didn’t activate their HBO Max benefit yet with a qualifying wireless plan or Internet 1000.
  • Use HBO Max Sign In Support > Registration.

• They are using the incorrect AT&T user ID, from an account that doesn’t include the qualifying AT&T service, with HBO Max.
  • Use HBO Max Sign In Support > Care Indicator.

It is possible that you will need to sign out completely from the HBO Max app then sign back in with the Sign in with a Provider option. Find more helpful tips at Stream HBO Max with some AT&T unlimited plans.

Reach back out and let us know how it goes. We don't want you to miss your favorite shows.

Lar, AT&T Community Specialist

This didn’t resolve this issue, unfortunately.  My HBO Max was working then one day I got that error message “cannot verify subscription” doesn’t make sense.