R

New Member

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7 Messages

Sunday, January 2nd, 2022 12:53 AM

hbo max not working

hbo max not working. put in att user name and password. logs in for one moment then goes back to please log in. 

New Member

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7 Messages

1 year ago

Fixed my HBOMax/AT&T "Subscription Expired" issue.  I was able to log into my HBOMax account as usual by choosing AT&T as Provider. Found it was easier on PC

Go to Account by clicking on username (on laptop/PC) or settings (on phone).

Choose "Manage Devices" 

Choose  "Sign All Devices Out"   

I was then asked to create an HBO Max account. I created a "new" account, using the same email address. It recognized I already had account and sent me a code to verify and merge.  Was successfully able to log back in on both my phone and laptop through AT&T. 

Also on my Account - "Subscription" no longer says ATT Expired, it actually confirms it's billed through AT&T.  Good luck!

New Member

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7 Messages

1 year ago

Mine doesn’t say expired. It is logged in and then when I go to play content it asks me to sign up - I sign in - it goes back in and then signs out again. 

New Member

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7 Messages

1 year ago

My account was doing the same thing, but when I tried to play something, it would kick me out and kept asking me to sign up or repurchase. I couldn't always find the "log in with provider" option either.  There are a few other threads here with suggestions, which I had tried them all (deleting app, reactivating etc..) Someone mentioned having multiple devices that had signed in was their issue, which worked with mine- I must have gotten lucky. Lots of frustration with both support from AT&T and HBO Max. Hope you find solution.

New Member

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7 Messages

1 year ago

Thank you! I’ll try signing out on all devices 

ATTHelp

Community Support

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207.4K Messages

1 year ago

Hello rlcmd, we're here to help you with HBO Max.

This is not the experience we want to hear. This is a known issue affecting multiple users. Our teams are working diligently to get HBO Max up and going.  Thank you for your patience!

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist 

New Member

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7 Messages

1 year ago

Still not working. It’s crazy to pay for this premium att and it doesn’t work for weeks now 

New Member

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7 Messages

1 year ago

Is the problem still on going on ATT end? My HBO is still not working? Will you be compensating customers who continue to have to pay for a broken service? 

ATTHelp

Community Support

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207.4K Messages

1 year ago

Hello rlcmd, we're here to help you with HBO Max.

 

This is not the experience AT&T want you to have. Our engineers is working diligently to restore the service. Thank you for your patience!

 

Please reach back out if you have any other questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

New Member

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7 Messages

1 year ago

Now it has been weeks and I pay for a premium ATT account for HBO max. Every phone and tablet we have says the service is no longer available. on the computer ... the same problem persists. Is ATT going to reimburse for this failure? When will it be fixed? Are other users having any issues or is it just me? 

New Member

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10 Messages

1 year ago

This has been weeks! My HBO max still isn’t working!!!! Like are you serious? Why are we paying for this??? Seriously why!? I haven’t been able to log in, I haven’t been able to do anything with it. It works for a few seconds on my phone then I get kicked off and get a “redeem purchase, sign up” and any option I click nothing happens. I’ve uninstalled the app and I’ve logged out and in. This issue is all over your forums going on months! And this is the tech support us customers get…? Something we are paying for and not receiving. Seems to me like we are all being stolen from!!
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