
New Member
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2 Messages
Connecting to HBO Max
Hello,
I live in the country so I have very limited choices for internet services (right now paying $60 for 10mbps but only getting 1-4mbps). So I finally broke down and signed up for DirecTV. But, I'm totally confused about how to get HBO Max and all the other "Special" programs. Do I still need internet connections to see these "free" programs? If so, is it really free to people that don't have internet access? Is it true anything with the word "streaming" in front of it is not using satellite but the internet I no longer have?
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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63K Messages
3 years ago
HBO Max is a streaming service only. You can not access HBO Max through Directv. You need internet access to stream HBO Max. Yes, anytime you see the word “streaming”, that means you need internet access.
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agrubbs35
New Member
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1 Message
1 year ago
Hello,,
My phone is connected to wi-fi but when I am in the HBO Max App I get a message saying I am not connected to wi-fi. I check my settings and I am indeed connected to wi-fi and everything else works. Why does it keep saying No Wi-Fi connection?
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ATTHelp
Community Support
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210.6K Messages
1 year ago
Hey there @agrubbs35, we want to help get you connected to HBOMax, so you can enjoy your movies.
We have some steps to take to get you connected to HBOMax on your device. Please try our troubleshooting tool by clicking sign in to start under Fix my Wireless and the help center provided by HBOMax.
Here's how to test your connection speed:
You need a minimum download speed of 5 Mbps. If videos are buffering, see HBO Max buffers or pauses.
Cellular connection? If you're using a cellular data connection, try connecting to a wireless network to see if the problem still happens.
Please let us know if this helps. Thank you for reaching out to AT&T Community Forums.
Lorie, AT&T Community Specialist
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