AT&T related help: HBO Max sign-in FAQ

carmelloellezim's profile

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1 Message

Sunday, March 13th, 2022 4:10 AM

cant sign in to hbo max

ive verified my email, confirmed its linked to my hbo max ive done everything and all i get is "we cannot verify your subscription" what do i do from here?

Accepted Solution

Official Solution


Community Support


210.7K Messages

1 year ago

Let's help you sign in to HBO Max so you can start streaming the latest movies, !


First things first, make sure you can sign in to your provider account. Your provider is who you signed up through or who bills you for HBO Max. Go to your provider's website and sign in with the username and password credentials for your provider account. If you can't remember or don't know your sign-in information, look for a help or reset password link on your provider's sign-in screen.


You'll find personalized troubleshooting tips specific to how you are subscribed by visiting the HBO Max Help Center. You will also find troubleshooting based on the device you're using. Lastly, check out additional ways that can impact your streaming experience by viewing our Forums article titled Streaming Troubleshooting - Are You Getting The Signal? 


If these gems don't help you access and stream HBO Max, come back and let us know which service you're subscribed through. We'll make sure you get the appropriate support to provide further assistance!


Thank you for connecting with the AT&T Community Forums!


Jonye, AT&T Community Specialist

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