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Ddemonia's profile

New Member

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6 Messages

Sunday, June 4th, 2023 8:34 PM

Wired TV starts and stops

Received a new wired DvR for the den TV. It continues to start, stop and pixelate. I have pulled plug on all devices, re booted router with no success. Have also checked input plugs and tried known working HDMI cables. My wireless boxes are fine. Help….

New Member

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6 Messages

1 year ago

No assistance?

Community Support

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232.9K Messages

1 year ago

Hello @Ddemonia, we understand the importance of having your DVR box working. We are happy to assist.

 

 

We advise that you try this first: Restart your TV receiver by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress. Restart your Wi-Fi® Gateway by removing the power cord for one minute then plugging it back in. If those steps do not work for you, we suggest that you try troubleshooting wired U-verse TV receiver

 

 

Let us know how that works for you.

 

 

DemetriaC, AT&T Community Forums Specialist. 

ACE - Expert

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28K Messages

1 year ago

I would unplug BOTH the Gateway and the DVR.  
Wait 20 secs.  

Plug in GATEWAY FIRST.  Wait for all lights to come and THEN plug the DVR in.  

New Member

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6 Messages

1 year ago

@skeeterintexas

So far so good! Will report back after a few hours. The att comment was already done but didn’t fix the issue.

ACE - Expert

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28K Messages

1 year ago

The most important aspect of a reboot is the order that you plug things in after unplugging them.

After pulling the power on all equipment & waiting 15-20 seconds, ALWAYS

1.  Plug in MODEM first (allow all lights to come on)

2.  Plug in DVR next (allow it to become functional)

3.  Plug in each STB if need be

New Member

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6 Messages

1 year ago

@skeeterintexas 

uverse wired DVR is back to pausing/in silence about every 30 to 45 seconds. I did try the resolve options on U-verse help menu with no assistance. Any other suggestions?

ACE - Expert

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28K Messages

1 year ago

The only thing I know would be to get another DVR from CS.

Since UverseTV is a dying product it wouldn’t surprise me if they’re sending out poorly refurbished equipment.  Let’s be honest, there is no NEW UverseTV equipment.

Community Support

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232.9K Messages

1 year ago

We can defenitely get more information about getting a reliable TV connection, and we'd be happy to help you @Ddemonia

In order to further help, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you!

Johan, AT&T Community Specialist

New Member

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6 Messages

1 year ago

@ATTHelp , I don’t have a chat icon

ACE - Expert

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28K Messages

1 year ago

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