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WiFi receiver unable to connect to WAP.
Have gateway & WAP from AT&T. Gateway working cause receiver connected to it directly is working fine. However, the WiFi receiver lost connection to WAP & is no longer able to reconnect. Have followed on-screen directions from AT&T to reboot WAP & then reboot receiver but always get error message that it was unable to connect to WAP. Think I need either new WiFi receiver or WAP...?
1 year ago
Don't worry, anit_m, we can help you get your wireless receiver to properly connect to the WAP.
We agree that you may need a replacement receiver, so let’s continue this conversation in a Direct Message. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Before we order a new receiver, however, we'd like for you to follow the troubleshooting options below from our guide on Installing a Wireless Access Point and U-verse TV receiver to fix the connection to the WAP. We see that you tried rebooting the WAP and receiver, so let's try checking the power and signal strength:
We'll be awaiting your response in the DM.
Aminah, AT&T Community Specialist