
New Member
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4 Messages
why won't tv work on battery backup
I have an APC battery backup and when power goes out the internet and phone continue to work but tv and dvr do not function. If I start up my generator they work. Why is this?
New Member
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4 Messages
I have an APC battery backup and when power goes out the internet and phone continue to work but tv and dvr do not function. If I start up my generator they work. Why is this?
Constructive
Former Employee
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31.4K Messages
2 years ago
The battery backup is connected to your modem only not your directv
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scraska
New Member
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4 Messages
2 years ago
The battery back is on the TV too. Along with the STB, router, wireless, and home phone base.
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skeeterintexas
ACE - Expert
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25K Messages
2 years ago
If you have a BBU attached to your TV (and home phone base), it was not provided by AT&T and your question should be directed to the manufacturer.
AT&T has only ever provided a BBU that powered the gateway....never a TV or phone base. My first modem back in 2007 had a large separate brick BBU attached to the gateway. The next gateway had an internal BBU. The latest gateway has no BBU at all.
I speak from 13 years experience with Uverse TV/Internet/VOIP. If you have DirecTV, I cannot address that.
(edited)
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scraska
New Member
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4 Messages
2 years ago
It is an APC 1500. It is more than sufficient to run all the equipment for 2-3 hours. Alll the equipment stays on otherwise I would not have internet and home phone.
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skeeterintexas
ACE - Expert
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25K Messages
2 years ago
Is this a BBU you purchased? If so, I'm not sure anyone here can answer your question.
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Constructive
Former Employee
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31.4K Messages
2 years ago
doesnt directv have some sort of power inserter (cant recall the official name)inline that plugs into power as well? i have something in my attic connected to the coax thats plugged into power. if the case your satellite wouldnt work. Maybe @Juniper can respond
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gr8sho
ACE - Professor
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4.2K Messages
2 years ago
I have the 1500 as well. Nice unit.
All the equipment is plugged into the battery supplied outlets? Some of the outlets are only surge protected.
Batteries are consumable items and will eventually wear out and need replacement.
In any event, if the DVR and TV are on battery backup, they should stay up.
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skeeterintexas
ACE - Expert
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25K Messages
2 years ago
Since the OP posted in the Uverse forum, I assumed they had Uverse TV.
@Constructive Have you had your coffee this morning?
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gr8sho
ACE - Professor
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4.2K Messages
2 years ago
This isn't that hard. I have all my uverse equipment on battery backup. I believe it does make a significant difference.
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Constructive
Former Employee
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31.4K Messages
2 years ago
@skeeterintexas coffee just finished brewing havent had a chance to pour a cup yet,
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