Our Community Forum will be shutting down on June 27, 2024. Please visit uverse.com for all your U-Verse TV support needs.
S

New Member

 • 

4 Messages

Monday, December 14th, 2020 2:03 AM

why won't tv work on battery backup

I have an APC battery backup and when power goes out the internet and phone continue to work but tv and dvr do not function. If I start up my generator they work. Why is this?

Former Employee

 • 

32.9K Messages

4 years ago

The battery backup is connected to your modem only not your directv

New Member

 • 

4 Messages

4 years ago

The battery back is on the TV too. Along with the STB, router, wireless, and home phone base.

ACE - Expert

 • 

27.9K Messages

4 years ago

If you have a BBU attached to your TV (and home phone base), it was not provided by AT&T and your question should be directed to the manufacturer.

AT&T has only ever provided a BBU that powered the gateway....never a TV or phone base.   My first modem back in 2007 had a large separate brick BBU attached to the gateway. The next gateway had an internal BBU.  The latest gateway has no BBU at all.

I speak from 13 years experience with Uverse TV/Internet/VOIP.  If you have DirecTV, I cannot address that.

(edited)

New Member

 • 

4 Messages

4 years ago

It is an APC 1500. It is more than sufficient to run all the equipment for 2-3 hours. Alll the equipment stays on otherwise I would not have internet and home phone.

ACE - Expert

 • 

27.9K Messages

4 years ago

Is this a BBU you purchased?  If so, I'm not sure anyone here can answer your question.

Former Employee

 • 

32.9K Messages

4 years ago

doesnt directv have some sort of power inserter (cant recall the official name)inline that plugs into power as well? i have something in my attic connected to the coax thats plugged into power. if the case your satellite wouldnt work. Maybe @Juniper can respond

ACE - Professor

 • 

5.7K Messages

4 years ago

I have the 1500 as well. Nice unit.  
All the equipment is plugged into the battery supplied outlets?   Some of the outlets are only surge protected.  
Batteries are consumable items and will eventually wear out and need replacement.  
In any event, if the DVR and TV are on battery backup, they should stay up.  

ACE - Expert

 • 

27.9K Messages

4 years ago

Since the OP posted in the Uverse forum, I assumed they had Uverse TV.

@Constructive   Have you had your coffee this morning?

ACE - Professor

 • 

5.7K Messages

4 years ago

This isn't that hard.  I have all my uverse equipment on battery backup.  I believe it does make a significant difference.

Former Employee

 • 

32.9K Messages

4 years ago

@skeeterintexas  coffee just finished brewing havent had a chance to pour a cup yet,

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.