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New Member

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2 Messages

Sunday, April 26th, 2020 1:03 AM

Why did I lose my shows when I got a new U-verse DVR box?

I recently had to get a new DVR box for U-verse and lost all my shows. My friend had Comcast when she got a new box she did not lose any shows they were in the cloud. Does AT&T not offer this or have this it’s 2020??

Accepted Solution

Official Solution

ACE - Expert

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26.8K Messages

4 years ago

When you replace your Uverse DVR you lose your recordings but not your schedule.

There is talk of using a cloud based format but that is not available at this time.

New Member

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2 Messages

thanks for responding it’s too bad Comcast offers the cloud and not att makes me think I may change providers

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