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jtshoultz's profile

New Member

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2 Messages

Friday, June 2nd, 2023 2:41 PM

We lose the connection on one of our tvs every day and have to reset the modem.

At least once a day, sometimes more often, our bedroom tv loses its signal and we have to reset the modem. This is very frustrating, especially considering how much we are paying each month. Seriously considering dropping U-verse altogether!

Community Support

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232.1K Messages

1 year ago

We understand your frustration and would be happy to help with your U-verse TV service @jtshoultz

 

To get started, we'd recommend checking out our information on how to troubleshoot your U-verse TV service. You can try our troubleshoot and resolve tool on your U-verse TV by pressing Menu on your remote, then select Help. Choose Information and then Troubleshoot & Resolve.

 

Let us know if this helps as we may need to bring you into a DM to take a close look into your TV service. 

 

Robert, AT&T Community Specialist

New Member

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2 Messages

1 year ago

I am out of town, but will try this solution when I return. Thanks.

Community Support

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232.1K Messages

1 year ago

Thanks for sharing that information with us, @jtshoultz

 

Please reach back out once you're home and let us know if the steps we provided helped with the U-verse TV service you're experiencing. 

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

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