Contributor
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3 Messages
Very frustrated, not sure what to do
I have an install scheduled tomorrow. I am very frustrated because I was quoted a price for bundled tv/internet/phone and when I logged on and saw my billing the price was 47.00 higher. The first thing I did was got on chat to ask about it. I was transferred to 3 different people, none helped. One wanted me to cancel the order and promised to help. This has been crazy. Then I talked on the phone to someone who apologzed but said they dont have any packages that low. Apparently a contracted service made promises that AT&T will not honor. I agreed to a package for an install tomorrow, but it was of course, 40.00 higher than I was quoted, still, I hope, better than the competition. I was given a number to call for appeals and escalations so that I could make a formal complaint, but when I call the number I get a recording and no way to start a new complaint. I am so frustrated I dont know if I should cancel and never deal with At&T or not. This has been awful so far. I agreed to fiber optic cable tv and I'm not sure if I should do that or direct sattelite. I am currently a Dish customer. Can anyone help me? thanks
ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Hello @sally_c
We are sorry for your inconvenience. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
We will get back to you as soon as possible.
In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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TYCRNP
Contributor
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2 Messages
7 years ago
So I am curious, what did AT&T do to help? Anything???
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sally_c
Contributor
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3 Messages
7 years ago
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focusmoney
Mentor
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50 Messages
7 years ago
I had same thing happened to me ...Nov 15 they sent me a bill that because DirectTV is merging that my bill will go up almost $50 more we just completed the 2 yr contract a couple months ago...we have also video and audio drop out every half hr and they sent a tech out twice their conclusion was they should not have installed it because my home is almost a mile from amp....I tried to call and cancel..try it...they delay you with call here call their...after 4 hrs I was able to cancel then they delayed the shutoff to dec 25, 2 wks after I called and want me to pay for it......believe me it will be a cold day when I go with AT&T... ever... I have DISH for $65 , 2 TVs, DVR, $49 lock in for 2 yrs with 1 yr free movies including NETFLEX.....
[word filter avoidance]
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JefferMC
ACE - Expert
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32.3K Messages
7 years ago
focusmoney, your post made no sense the first time, and repeating it word for word made absolutely no improvement on it.
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mibrnsurg
Expert
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20.4K Messages
7 years ago
4th time you posted same thing andI got it first time you posted it, have fun on Dish. 😉Edit: Seems they edited 3 of the 4 times out and the rants.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more
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focusmoney
Mentor
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50 Messages
7 years ago
3 things, U cannot read, you are 100% pro AT&T and they can do no wrong ... or your a complete id.io. t ....
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JefferMC
ACE - Expert
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32.3K Messages
7 years ago
@focusmoney, perhaps you are having issues using the forums, but each of your posts so far has been duplicated. This last one at least was to the point, but in violation of Community Guidelines.
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focusmoney
Mentor
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50 Messages
7 years ago
This was my first time on this forum and I expressed my AT&T problem in a proper and respectful manner. JefferMC comments “focusmoney, your post made no sense the first time, and repeating it word for word made absolutely no improvement on it( a very cheap & sarcastic shot ) ”, seems to have issues with people from different languages trying to get a point across the best way they can, even though the Community system somehow was duplicating my comments, I don’t know why? Even if the author rewrites it to make it more readable to please certain sarcastic people. After all, these comments are from real people with real experiences, problems with AT&T. I think your “ JefferMC” cheap shot was uncalled for especially from an ACE! and violated the "Keep it courteous" section of the Community User Guidelines
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skeeterintexas
ACE - Expert
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25K Messages
7 years ago
@JefferMC was merely pointing out that your posts were being duplicated. I don't know how you can call that a 'cheap shot'.
And please note that you're the one that hurled the first insult by saying "U cannot read" and "your(sic) a complete id.io. t ...." <--- FYI: avoiding a banned word is frowned upon
JefferMC has been around for over 6 years so I'm pretty sure he knows a thing or two about how these forums work. You could take a lesson from him.
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