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New Member

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4 Messages

Sat, Jun 25, 2022 2:40 PM

U-verse remote replacement fee

Our U-verse remote (S10 S4) recently began to malfunction. Some of the buttons have stopped working. Resetting the receiver does not help.  I contacted TS at 1-800-288-2020 The phone rep informed me they could send a replacement for $20, mentioning something about insurance? My understanding is that remote replacement does not incur a charge. What's going on here?

Accepted Solution

Official Solution

ACE - Expert

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23.5K Messages

5 months ago

Contrary to what the CS agent said, there is no insurance.  *smdh*

They may have offered replacement remotes awhile back, that is no longer an option.

Did you look on Ebay or Amazon?

New Member

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4 Messages

5 months ago

So there has been a change, no more free replacement remotes. I know AT&T's asking price, can shop around. Thanks!

ACE - Professor

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6.5K Messages

5 months ago

If I was ever asked to pay for a replacement remote, I'd hang up and call back.

ATTHelp

Community Support

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203.5K Messages

5 months ago

Hey there @peconnol. Thank you for reaching out to us about your remote. It would be our pleasure answer any questions you may still have.

 

As our ACE, @skeeterintexas mentioned, it is true that although the initial remotes provided for each receiver are included at no extra charge, additional remotes must be purchased as replacements at this time. That being said, we still wanted to reach out and provide some help and direct you to where you can easily purchase a replacement remote if you changed your mind!

 

It sounds like what you are seeing is indeed due to damage to the remote itself, however if you have not done so already, it may still be worth trying to replace the 2 AA batteries in the remote to see if performance improves. If that doesn't help, and you decide to order a new remote after all, here is how:

  1. Please go to att.com
  2. Click the magnifying glass icon and type order U-verse remote control.
  3. Click the option for Order U-verse Remote Control in Shop.

Currently we see the listed price is indeed $20. For your convenience, here is a link to the manual of the remote currently on sale, for if you would like to know more about its features and set up.

 

Thank you for reaching out to the AT&T Community Forums. Please let us know if that helped or if you have any additional questions or concerns!

 

Wesley, AT&T Community Forums

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