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reginamgallardo's profile

New Member


1 Message

Sun, Oct 2, 2022 11:49 PM

U-verse Remote issue

remote will only turn on and off the tv and control the volumn

Accepted Solution

Official Solution


Community Support


204.1K Messages

2 months ago

Hey there @reginamgallardo. Thanks for reaching out about your TV remote, and we'd be happy to help. 


We'd recommend following our steps to troubleshoot your TV remote

  • Press Menu.
  • Select Help > Information
  • Select Troubleshoot & Resolve.
  • Press OK.
  • Select TV > Remote Control > Troubleshooting, then folow the prompts. 

Also, please check the batteries for your remote. When you press the AT&T button located at the top of the remote control, the button should shine brightly. If the button does not shine, change the batteries. 


Please let us know if these steps help. 


Robert, AT&T Community Specialist

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