U-Verse DVR series scheduled recordings are not functioning

I don’t have U-verse or any AT&T internet service. I have Xfinity internet. I have U-verse TV. I don’t know what kind of infrastructure they use for delivery. At the time I started they were selling a fiber optic network but I don’t what I actually ended up with. 
[Update] I looked back at news releases and they were calling it a “fiber-rich” network so that is what I probably have. A mix of fiber and co-axial cable. 

I still don't have updates from ip-arc today.

@marchem it's possible that could be the reason your issue is slightly different.  

@denirose being tv only there's no real easy for you to know if you are on att fiber or att uverse (which is fiber to a box nearby and then old copper phone lines for the last few 1000 feet to your house) based solely on internet speed, the only way you could tell would be by looking at what plugs into your gateway box.  If it's fiber it'll plug into the red ont port that's the same connector and width as the other ethernet ports you will see. If it's copper uverse it'll plug into the green broadband port that is the same connector and width as a normal phone line connector.  It could also be uverse if it's a coaxial only connection on older gateway models coaxial is a larger round cable. 

I just got this update. 

I have the same problem, shows not recording, check the guide, no dots for series recording, go to scheduled recordings it's there.   Another show is supposed to record at 1000, it now show's scheduled at 3 p.m. for a totally different program!
It's gotten to the point I have to check "scheduled recordings" everyday as it randomly drops shoes I have recorded for years!.

I have no idea if my previous comments were posted.  I have the same issues in the last 3 weeks.   Programs just dropped, programs recording at the wron time with a different program....  Changed everything to 14 days keep and until "I erase", most didn't stick....so based on all the comments, it's not my equipment, it's an UVerse problem.  I can't help but think ATT is trying to push us all to Direct TV.... I had them years ago before ATT purchased DirectTV, worse service ever....got very tired of "searching for service".  Let's just say, I'll go to ComCast before I let DirectTV back in this house!

@kathymalloy10 

Yes both your comments posted. What area of the country are you in?

@kathymalloy10 yep sounds like you've got the same bug as the rest of us.  The best thing you can do at this point is reach out to @atthelp on Twitter and then dm them when they respond.  Tell them "scheduled recordings are not automatically scheduling. And only manual recordings work"  ask to add your account # to the official service interruption outage report.  That way the issue continues to love up the chain and hopefully get the attention to actually.fix the server problem that is causing it.

Knowing what region you are in can help as well are you also located in miami,FL? Or nearby?  Are you on fiber or uverse internet?

Bunch of hyper specific jargon stuff most of you don't need to concern yourselves with I'm just putting here to keep track of it:

Also I realized today when it happened again having the weird sypmtom where the wrong show records but with the correct info of what is actually recorded   It's definitely the same main bug causing it.  When the system fails to check the guide as the listings update it keeps the manually(or workaround) scheduled recording slot. But the system that shows the scheduling and the actual recordings that end up taking place show the correct info for what ended up recording because the guide is updating and functioning correctly.(obviously its incorrect from what you thought the recording should be and for some reason shows the wrong thumbnail image) 

So this also tells me that system is simpler than I even realized. It doesn't set "show test123" to record it literally is just searching the guide for "show test123" and if it finds a match  8-9pm on Channel #1010 it just sets a recording for 8pm for 60 minutes on channel #1010 and doesn't care what is there.  When it works normally when the guide data updates and it's now show "randomshow999" at 8pm it would cancel because it doesn't match anymore.  But since our systems are broken and it never bothers to check it never realizes that it changed.

@denirose sad to say that's just their standard cut and paste "we have no information yet please stop asking" response.  It's as useful as a magic 8 ball saying "ask again later" lol

Just got this on Twitter.  Link is to this thread.

Hi Rob! So, the best option right now is to follow the issue and stay updated on this specific error through our Community forums page here: http://sm.att.com/b140b247 Currently, the Third party provider of Grid is having issues outside of what AT&T can do. There will be more support in the forums by Aces and the community as well as having more people involved on this forum will help get things resolved. As soon as they are, you will be notified through this community form page. I hope this information is helpful for you. Thank you for reaching out to AT&T and have a great night! ^KaitlynH

I got the exact response. Verbatim. Except the

name. I wrote back an angry reply. She then said they escalated it. I asked for a ticket number or outage report. She sent this: #12859827. For what it’s worth.