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Wednesday, October 14th, 2020 8:52 PM

UVerse DVR randomly deleting recordings

Within the last week, our Uverse DVR has suddenly started deleting random recording.  Date isn't a factor, Fullness of hard drive isn't a factor.  Programs recorded months ago are there, but things recorded a few days ago are gone.  


Reading past forum entries I made sure no one is coming in via the APP, no one is using other boxes in the house.



Community Support


220.9K Messages

3 years ago

Thanks for giving us a chance to help, @drzarron!


We know this can be frustrating and you have covered the most common reasons recordings may be deleted.


Check out our missing recordings help article, it has a couple of things you didn't mention and if you continue to experience issues, our Troubleshoot and Resolve tool can help you determine if a technician or a replacement DVR may be needed to fully resolve and that tool can even set those up for you. 


If you have any questions, let us know! 


Raychel, AT&T Community Specialist

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