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UVerse DVR randomly deleting recordings
Within the last week, our Uverse DVR has suddenly started deleting random recording. Date isn't a factor, Fullness of hard drive isn't a factor. Programs recorded months ago are there, but things recorded a few days ago are gone.
Reading past forum entries I made sure no one is coming in via the APP, no one is using other boxes in the house.
3 years ago
Thanks for giving us a chance to help, @drzarron!
We know this can be frustrating and you have covered the most common reasons recordings may be deleted.
Check out our missing recordings help article, it has a couple of things you didn't mention and if you continue to experience issues, our Troubleshoot and Resolve tool can help you determine if a technician or a replacement DVR may be needed to fully resolve and that tool can even set those up for you.
If you have any questions, let us know!
Raychel, AT&T Community Specialist