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New Member

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7 Messages

Thursday, April 9th, 2020 11:29 PM

UVerse DVR freezes on playback of recordings.

Normal TV viewing is fine, but PLAYBACK of recorded shows is almost unwatchable. And if you are recording something AND playing back something else at the same time it is unwatchable...feezes more than not.

This is stricly a PLAYBACK issue. I have tested several scenarios and it is on the playback that my issue is occurring.

Does anyone have a solution or recommendation.

Thank you for your help.

Andy B

New Member

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2 Messages

4 years ago

I'm having the same problem. While watching a recorded show, it freezes right after the sound goes out. This has happened with every show I've tried to watch in the last 2 days! I've tried restarting the unit. What else can I do?!

New Member

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7 Messages

@11k66 Been going on like this for me for months. Ready to change over to local cable comoany. This is ridiulous. Hope you have other options too...

New Member

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3 Messages

4 years ago

Same problem -- started about two weeks ago -- single steam is fine, but attempt to record anything at the same time to include multiple streams while not actually using the TV results in breakup of HD signal with pixilation accompanied by freezing of all active streams. Looks something from my past when we lost the signal due to atmospherics intermittently. Lost all data until system resynced. Is something wrong with the tuning section on this chip or did TV2 Client version 2.6.31312.24.24 (release) which is on my Arris VIP2250 /405 create this?????

New Member

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7 Messages

@KarlHammerle That's excatly the scenario. So it's not just me or my network. I guess the quesiton is now whether this is a software or hardware issue with the box. I haven't checked what hardware I have, but we just moved in last year so all of this was set up in April of 2019...so it's fairly new hardware. How do you get support from AT&T? Do they know the meaning of the word "support"?

ACE - Teacher

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943 Messages

You will have to call ATT 800-288-2020. This is a forum board only.

Directv Satellite HD w Ultimate pkg + AT&T DSL 100Mbps

DIRECTV Support | DIRECTV Customer & Technical Support Online

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

Thank you. So apparently there is no known, published solution?

New Member

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2 Messages

I tried ufix.att.com and I thought it solved my problem, but apparently only for the one show. I haven't tried the recommendation to reset the DVR to factory settings because I'm not yet ready to reset all of my scheduled recordings

New Member

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3 Messages

@oksurb I did a hard reboot (remove power, replace power, see dots, remove power) (full guidance is actually available on this forums but not linked to this problem) After allowing the system to reboot (prepare to wait for 15-20 minutes) everything appears to be functioning properly. I recorded four streams simultaneously with no pixilation or freezing noted upon review of the recordings. I had a live steam running at the same time. This reboot did not erase any of my data, but if you read further on that subject, it is possible to completely erase everything from your box, making it look unused - consider this a final resort before replacement of your box. My box is a VIP2250.

New Member

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1 Message

4 years ago

i am having same issues.

ATT Team: what troubleshooting can we do? Please be precise

Thank You

New Member

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7 Messages

I'm going to try to start a chat with at&t soon...will report back afterwards.

New Member

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7 Messages

Yea, well online support is a joke. I mean why should they provide any kind of state of the art support methods. Guess I'll have to make a phone call when I have 9 hours to waste...

New Member

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3 Messages

@oksurb Try doing the hard reboot as I described, it will only take about 30-45 minutes and if successful beats spending an hour or more on hold once you get past the automated solutions for dummy section. I only call tech support when I have a problem that I can not resolve as most of time as the poor representatives have to follow a script, repeating everything that you have done as an educated user. I really get unhappy when I try to describe a communications related problem and the tech rep does not even understand the words you are using, requiring that you demand a supervisor.

New Member

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7 Messages

I will find that guidance in another post and try it...thank you for your input Karl!

Andy

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