TV through coax issues. Uverse Realtime help

You're getting interference on the coax run from the outside box to the gateway.  Call tech support, have them send a tech, he needs to remove the outside-to-gateway coax run and the diplexer and replace it with a Cat5e run.

We can't see your photo until the Mod approves it (standard procedure). Just so you know we aren't ignoring you.

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@SomeJoe7777 wrote:

You're getting interference on the coax run from the outside box to the gateway.  Call tech support, have them send a tech, he needs to remove the outside-to-gateway coax run and the diplexer and replace it with a Cat5e run.

 

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Thanks  for the info. I might be stupid with this but the only two options for tthe tech to install the outside line to the gateway is either via coax or phone line.  Is coming in via the phone line the same at CAT5e or is there a difference?

Cat5e is ethernet cable -- different from phone line.  Here's some more info.  My install is coax and works well - usually - but most folks have found Cat5e wiring to be more reliable.

The NID to gateway link can be coax using a diplexer (which is what you have now) or it can use a single twisted pair.  You can run that single pair over phone wire or Cat5e, but using Cat5e makes the connection more resistant to interference.

Coax+Diplexer installations can pick up interference like this because the entire coax network is physically connected together.  Using Cat5e or phone wire will isolate that incoming part of the system.

Thanks for all the help guys.  we'll probably have to ask them to go throught he phone wire due to the side of the house where the connection is located is brick.  There is another location they may be able to install a cat5e cable at isn't brick but it is closer to the gateway installation area.

Just a note to the community, after I had the techs (both a line tech and an inside tech) come in I actually was able to upgrade my profile from the 19/2 profile to the 25/2 one.  It's very nice to have 3 HD channels instead of having only 2.

Excellent!  Enjoy your 3HD.

Excellent that everything's working better.  Can you post another set of screenshots from UVRT so that we can see the improvement?

Sorry for the delayed response, here are my new stats