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Sousana123's profile



1 Message

Monday, November 11th, 2019 11:33 PM

This set top box does not match the account

I'm only getting this error on one of the receivers in my home. I scrolled through the forums and as I can't send a private message I thought I would try this before placing a call and being stuck on the phone for hours.


Community Support


214.9K Messages

4 years ago

Hello @Sousana123,


Let us see what we can do for you.


We'll be sending you a Private Message to gather more details and start working toward a resolution.


Be sure to check your Inbox for the message.


Aminah, AT&T Community Specialist

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