Scholar
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600 Messages
Still having issues after yesterday's major outage in Florida.
So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues. I've restarted the entire system multiple times. The problem is most noticeable on TV where you will see approximately 1 minute chunks of shows missing, maybe 6-12 per hour, although it's often . I had this problem previously for months, I swapped out equipment(dvr, stbs, gateway), reran wires, hardwired ethernet cables to laptop to make sure it wasn't a wireless issue, had at&t redo wire connections on outside of house did everything I could to fix it inside my house, none of that fixed it. Then after dealing with it for 6 months, and being told there was nothing wrong with at&t's wires outside my house, I finally saw some at&t trucks working a block away from house and since then my problems were magically solved for the last 2 months. BUT after the outage it seems to be back.
The other weird thing is that the gateway never seems to show any issues in states other than maybe a couple thousand FEC errors per 24 hour period and the 1 minute is too short for the gateway to be restarting since that takes 5-15 minutes. Also the internet seems to have the same momentary losses, but its harder to track then tv, since internet isn't used continuously like a tv show is.
Any ideas? I'm really sick of unwatchable tv.
JefferMC
ACE - Expert
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33.6K Messages
1 year ago
Ah, you're using the r7000p literally as a bridge (as opposed to as an access point which a lot of vendors call "bridge mode"). It's connected wirelessly to the network, and allows a physical connection from your TV.
This shouldn't be causing an issue. I'd have to pour through pages and pages of Wireshark capture to try to figure this out.
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madmax988
Scholar
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600 Messages
1 year ago
Forgive my ignorance but what is Wireshark capture?
Yea I was definitely shocked when it caused an issue. I even checked to make sure that somehow the bgw320 wasn't getting confused and handing out the same ip more than once (to say a stb and a device wired to the r7000p) but nope everything had there own ip.
I did when setting it up have the tv + a laptop both wired to r7000p but all 3 seemed to get their own ips just fine.
Again what's also weird is I know in the past I had the same issue with the r7000p disconnected completely and other times with r7000p I'm access point mode. But also had r7000p in noth router mode (with double nat) and access point mode at times and zero issues. So I'd ruled out the r7000p as being the issue in previous failures.
The main reason I care at this point is I'm either going to have to give in and rent the stupid $10 a month airties extenders or get some other sort of wireless adapter for the tv. But there is no point if everything is going to cause issues with uverse tv.
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JefferMC
ACE - Expert
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33.6K Messages
1 year ago
Wireshark is an application that will dump/interpret/format the traffic it sees on an Ethernet adapter. When everything was coax, hubs and repeaters, it was easy to listen to the traffic on a LAN. With switches everywhere it's harder (unless your switch is managed and has a diagnostic port mode) because switches try to limit the traffic that goes to ports that don't need it. OTOH, since your problem might be traffic going the wrong way, maybe it would help.
Question: Have you tried disabling the 5 GHz radio in the r7000 and just using the 2.4 GHz, on the outside chance that there's an issue with either:
a) the r7000 connecting to the WAP and trying to deal with it, OR
b) the r7000 interfering with the WAP.
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