Still having issues after yesterday's major outage in Florida.

Is 100 FEC errors per minute per line or combined ?  I just checked my most recent stats and over 7 days line was at roughly 500 FEC errors per minute,  but it's definitely not consistent,  since my last 15 mins was only 800 total on line 1 and 2600 total in the last 8 hours.  So my guess is something most likely an issue with the old copper wires outside is causing bursts of 1000s of errors, likely cuasing the internet crashes and then it goes back to relatively normal.

I always find it so weird how little info the gateway tracks, like you think it could recognize getting errored seconds and fec and crc errors in a huge burst and trigger a message to customer or at least something the tech could look at and see customer isn't crazy when they say there is an intermittent problem. Clearly that's not normal operation plus if att tracked that info they could probably diagnose issues way quicker.  Oh hey this entire neighborhood had errors at the same 5 minutes? Clearly prob is in vrad or upstream of it, but instead those 50 customers.  45 will ignore it and 5 customers will get a bunch if different answers and maybe 2 will get a truck roll and maybe one of them might look as far as vrad to find issue.  

Or vice versa no only 1 house is effected Clearly issues is downstream of vrad.

The thresholds are per-line.

You can have FECs and no symptoms.  The error counts are a diagnostic tool.    It could be something like moisture or heating from sunlight causing issues at a particular connection of the line between the VRAD and your home.  The bursts could also be due to bursts of RFI on your electrical line getting to the Gateway and causing it to have issues reading a weak signal.

@madmax988 

What did att tech support tell you when you asked them to check line quality?

@gr8sho I haven't called recently to have a line check, I'm just talking about the past times I've called and asked, I've never gotten any answer other than connected or not connected and no further information available (or at least that tech support is willing to share)

@JefferMC It seems to be doing a similar/exact same thing to what it was doing a few months ago and all of 2020, where something causes the connection to drop for anywhere from 1 second - 1 minute.  And that triggers all the devices wired and wireless having issues.  Things like smartphones see lack of internet and switchover automatically to 4g.  Things like wireless laptops it depends on whether they are active or not at the time of the drop.  Wired laptop does slightly better because it can reconnect faster.  Oddly TV services don't seem to be affected by the short outages as much as they used to be, but longer outages obviously cause issues.

I've seen the connections at my house(both the old junction box the line runs through and the termination that goes to wire that goes inside, I only have a single jack connected to simplify issues), since they've been redone multiple times in the last year and they all look solid to me, I doubt that's the issue.  I haven't seen the connection at the vrad because I didn't follow the tech down the block when he switch me to new ports.  I will say the last time a year or so ago I saw the vrad it was terrifying, it's 100's of wires in a total birdsnest all poorly stripped and loose and crisscrossed.  It's unlike any other network cabinet I've ever seen.  According to the last tech the wire runs straight from house to the vrad so theoretically there aren't any connections on the aerial wires.  

Based on this info it seems the most likely explanation for years of issues is the wire itself.  Is there anyway to force at&t to run a new copper wire on the aerials?  Because reterminating the wire on both ends every couple of months just to improve stability a couple of percent seems like a waste of time at this point.  

Then again the issue could be the vrads or further upstream themselves, considering everyone in my neighborhood has issues and complains to at&t constantly.  Just right now I'm dealing with my elderly neighbor friend who lives on the opposite side of neighborhood and she has outages 2-3 times per hour (but uses internet very little so she doesn't notice as much as me).  She's had techs out 4+ times in the last 6 months and they haven't solved any of it, even after redoing all her connections including some that were at the top of one of the utility poles, she's far enough way though that she is serviced by different vrads.  The answer from local techs is almost always "this is normal why are you people complaining".  

At&t just continues to let the wires and network deteriorate.  

Yes, and it seems to be a race against time to see if att will come to the plate and start trenching fiber runs.   If they don’t, many of us will be left only with cable.  

In the meantime, if you can get their attention on line quality assuming there is an actual issue, push them to get action.  

I may have said this before, checking on your own can be done by temporarily disconnecting all of your home network from the gateway and performing some basic testing both on your own and with att on the line using cell phone.  You should see for instance a successful speedtest with typically +6% headroom on the download and signal numbers should be within acceptable range.  

@gr8sho 

@JefferMC 

So at&t finally ran fiber to my neighborhood! I was so excited.  I'm on 2000mbps plan....I've had it for 2 weeks.... There was a big storm last night and power got knocked out for a few hours....

Internet seems to be fine...but the 1 minute chunks of tv missing from recordings is happening yet again!!!

Here's what's really nuts. I went back through my old posts. and it seems this problem happened in September of 2020 and January of 2021.  It makes no sense.

So it seems, whatever causes the problem, is independent of me being on copper vs. fiber, me replacing dvr, me replacing bgw210 gateway with a brand new bgw 320-500, me disconnecting my third party netgear r7000p.    

I guess the most likely explanation is it has something to with bad weather? Maybe the VRAD has a problem? but I didn't even think the fiber to the home went through the vrad? or maybe at&t's iptv system just has issues sending the content in the first place without 1 minute gaps?

Does anyone have any ideas? my tv is unwatchable.  

Fiber to the home doesn't use the VRAD and doesn't rely on power at any point from the CO to the Gateway (that's what the PON in XGS-PON means, Passive Optical Network).

I don't remember your previous posts; what are the circumstances when you lose the chunks of time from your recordings, i.e.:

1) What channels?

2) Do you get multiple recordings or does time just skip in one recording?

3) Do you ever see live TV pause when watching it on the DVR?  On other TVs?

4) When you rewind, is the gap in exactly the same place?

5) Have you replaced your DVR?

6) How is your DVR connected to the Gateway (Ethernet or Coax)?

@JefferMC so to summarize I've had this problem for at least 2 or 3 years.  

So interestingly I seem to have solved it this time. 

After switching to 2gbps fiber to the home from my old copper service,  I was using bgw320 with all factory deafualt settings.  Most of my house is served ok with it (ok being above 50mbps link speed)

I decided to use my old netgear r7000p router to feed the 1 tv that internal wireless card seems to be weak and unable to maintain a consistent connection the bgw 320 (even though it was able to maintain pretty well with bgw210 in same location.  So I set the r7000p into what netgear calls "bridge mode"  the only options I ahd were whether I wanted to use 2.4gh or 5ghz network to connect.  It worked great connecting at about 1000mbps link speed and feeding tv via ethernet. By tv I mean for streaming not for stb.

The next day we had a power outage.  And I realized uverse tv was having its missing 1 minute chunk problem again.  Which seemed crazy since it was a setup that basically had zero in common with any of my previous setups.

So then I turned off netgear r7000p and problem went away.  Turned it back on and problem came back.

So it seems 99.9% that is the problem this time. But I realize now that one reason diagnosing this issue has been difficult is there  must be multiple things that cause the same issue.  

The question is why?  Does have a wireless to wired bridge with no dhcp or anything somehow affect multicast traffic?  Why would that be the case?  I'd there anything that can be done about it?  Or os there something wrong specifically with the hardware of my netgear router?

Thanks for the help sorry for the long post.  

How did you connect the R7000P to the Gateway?  Is it "on the same port" of the Gateway as an actual IPTV Receiver (or the IPTV WAP)?

@JefferMC so literally what I did was connect it wirelessly via 5ghz to bgw320 and then the r7000p outputs the signal via ethernet.  

The dvr and Set-Top Box #1 are connected directly via ethernet to bgw320 .  Set box #2 and #3 are connecting via a ven 501 wap.