Friday, September 30th, 2022 12:56 AM
A red x with a 3 underneath is showing on my tv. Please help!
1 year ago
Hey there kas6, we'd be happy to help you fix the red X on your TV!
When the red X is displayed, it means that your system is having trouble communicating. Try unplugging your receiver and waiting two minutes, plugging it back in, then restarting.
If that doesn't solve the problem, unplug your Wi-Fi gateway and wait two minutes, then plug it back in and restart. This will temporarily disrupt Internet, TV, and Voice service.
If the red X is still on the screen, run diagnostics on your service with the Troubleshoot & Resolve Tool on U-verse TV.
Here are the steps:
We hope this information helped! If you need help with anything else, let us know.
Aminah, AT&T Community Specialist