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cecilverse's profile

Contributor

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2 Messages

Fri, Sep 16, 2016 1:40 AM

Closed

Receiver will not reboot.

I have "Lost signal" message. In past this has been corrected by restarting receiver.  This time the receiver does not respond to reboot (holding down power button 10 seconds).  Link light is green, but receiver otherwise acts dead.  I have rebooted Gateway, but that has no effect.

ACE - Expert

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22.8K Messages

6年前

Pull the power plug if you want to force the reboot.

Contributor

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2 Messages

6年前

I pulled the power plug for 12-15 seconds, but that had no effect. Receiver
still did not reboot. Tried 3 times.


Contributor

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1 Message

6年前

I' m experiencing a similar issue, a "Lost Signal" message:

1. I have unplugged and waited 10 seconds to reboot gateway and receiver mutltiple times.

2. I have performed non-disaster recovery sequence. Gear boxes appeared and completed status bars with no success.

4. I have performed disaster recovery sequence with no success.

 

Gateway appears normal with all green lights solid.

 

Receiver cycles with three "please wait" dots (what I now consider to be the dots of death) and maintains "no signal" message in spite ot performng reboots and recovery sequences referenced above.

 

AT&T wifi on same system works as normal with quick recovery after reboot.

ACE - Expert

 • 

22.8K Messages

6年前

Receivers die. 

 

Call CS and they will send you a new one at no cost.  Don't forget to return the dead one within 21 days.

aviewer

Expert

 • 

10.1K Messages

6年前

@CALClass82 - Do you have another STB that you can swap with to find out if it is the box or the wiring? If not can you plug it into the RG with another wire?

 

Does the "lost signal" page have a list of things to try? If yes it is the box or upstream.

 

If no - the "lost signal" is generated by the TV - Either on the wrong input ( I guess not because you see the reboot) or the HDMI is shutting down - do you see the u-verse splash screen when the STB is "off"? or can you try component cables?

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