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nated0309's profile

Tutor

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17 Messages

Thursday, July 8th, 2021 8:33 PM

one receiver works, others do not

Weird thing that started today.  I have two receivers on ethernet and one DVR also on ethernet and only one receiver will work.  The other receiver and teh DVR give me a "Uverse is not available at this time.  Please try again later" and the option to restart receiver.  Of course when I do, it comes back to the same screen.  I have rebooted and actually did a factory reset on the gateway and no difference.  I took the DVR to the room where the working receiver is and still nothing

Got ATT support on the phone (supposedly Tier 2 but I doubt it) and right when they came on, one of the receivers started working (rebooted at least 10 times) and the "tech" had me unplug everything while she sent a signal to refresh.  After that I am back to one receiver.  The think it is the Gateway, but internet and Wifi works fine and as I said, one receiver works as well so any idea at this point will help....

ACE - Expert

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35.5K Messages

3 years ago

Does the SYNC light come on on the DVR and Receiver when the Ethernet is plugged in?

Did you recently try to connect them through any other kind of network equipment (router, etc.)?

Tutor

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17 Messages

3 years ago

nothing has been added or changed and until yesterday everything worked and yes, power and link lights come on both devices...thanks

ACE - Expert

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35.5K Messages

3 years ago

Link light means that it sees an Ethernet connection to the Gateway.

Which Gateway model do you have?

Do you have anything else that you can connect to the Gateway via Ethernet to check the ports?  

Tutor

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17 Messages

3 years ago

Thanks again for the help.  I have the older Arris NVG599 Gateway, which I was told today was an older model (I've moved service a couple of times, but have had this one since 2012).  Other devices work on the ports and I checked the other 3 with the working receiver and a laptop

Tutor

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17 Messages

3 years ago

One added update, I did a "disaster recovery" on the receiver (unplugged 3 times and plugged back in) and that got the receiver working so I am going to try with the DVR and hope I don't lose programs

ACE - Expert

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35.5K Messages

3 years ago

The Non-destructive disaster recovery (unplugging 3 times) should be fine.  It will redownload the software, basically do a "scandisk" of your hard drive and then you should be good to go.

It wasn't clear if you ever did a "whole house reboot" to try to solve this.  That's where you unplug all the AT&T Gear, and then plug in each piece, in order, and let them boot up before moving on to the next piece.  The preferred order is Gateway, DVR, WAP (if you have one), other receivers.

Tutor

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17 Messages

3 years ago

thanks again and yes, did that with the ATT tech...NDR worked on the DVR so I am good to go!  I am going to keep the appointment I have for Friday but at least I am back up now!

ACE - Professor

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5.5K Messages

3 years ago

Don’t know if this is practical for you, but I keep all of this U-verseequipment on UPS to avoid transient electrical problems.  

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