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Redrover29's profile

New Member

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3 Messages

Sunday, March 26th, 2023 1:43 AM

On Demand Error Code 0 - Failed to load resource

When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?

Community Support

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232.2K Messages

1 year ago

We can help you fix the error code and access On Demand, Redrover29.

 

Since restarting your receiver hasn't helped, we recommend running diagnostics with the Troubleshoot & Resolve Tool for U-verse TV.

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

The Troubleshoot & Resolve app on your TV is designed to diagnose and fix service and connectivity issues. If the issue can't be resolved on the spot, you can request a call back within the tool itself.

 

Let us know if this helped or if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

1 year ago

Aminah,

Thank you for your advice. I performed the process as described and received a message that the problem appeared to be in my home and there could be a $99 trip fee to fix. This is odd as two other receivers work fine. The system would only let me schedule a technician with no opportunity to call or chat with a technician. Do you have a phone number to call or a way to chat with a technician? Thank you again for any help you can provide.

Community Support

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232.2K Messages

1 year ago

We'll send you a Direct Message to further assist you, Redrover29. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

 

New Member

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3 Messages

1 year ago

Aminah, I have a question. Could you send me a Direct Message and I will explain? Thank you.

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