Missing a confirmation of my equipment return

Hi, @cathy10502, we would be happy to help with making sure your equipment is properly returned.

If your equipment is still unaccounted for by AT&T, we will send you a notification regarding it.

If you would like for us to take a look at the status of your return, we would be happy to, just let us know and we can bring you into a private message to do so.

Daniel, AT&T Community Specialist

Thank you - guess I will wait to see if I get any further notifications. The UPS employee was packing everything in one box so I don't see how it even got separated.  

I have this exact same situation. I dropped off 4 DirecTV receivers with UPS and got a receipt from UPS listing all 4 receivers as being accepted by UPS and shipped to DirecTV. However, the email I got from AT&T only lists 3 of the 4 receivers as being received by AT&T.

@shandy1424  You might want to ask your question in the DIRECTV FORUM.

Glad to see if you've been charged for the missing receiver, shandy1424. If you want to proceed, let us know, and we'll send a DM.

Aminah, AT&T Community Specialist

Aminah, yes please follow up with me on this. I am not paying for equipment for which I have a receipt verifying it has been shipped by UPS.

Look for the chat icon in the upper right corner of the page, shandy1424.

Aminah, AT&T Community Specialist

Good luck. Still waiting to see if the equipment shows up in their return system or if I get charged for non returned equipment. We have receipts so we shouldn’t be charged. 

Aminah, I do not see a chat icon anywhere on this page.

I have EXACTLY the same issue. Returned 3 yesterday and got a confirmation of 2 being received this morning. We watched all 3 get scanned at UPS, so why are we only getting confirmation for 2??