Biabia7's profile

New Member

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5 Messages

Friday, May 13th, 2022 7:19 PM

Keep loosing U-verse Signal

Continuously getting the “Lost Signal” screen!! We have rebooted many times both the recover and gateway!!

ACE - Expert

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34.4K Messages

2 years ago

Are you getting:

1) a small box that only says "No Signal" from the TV, or

2) a larger, full screen message that says signal has been lost, that is generated by the TV Receiver?

If 1, then you have a problem isolated to one TV receiver.

If 2, you may be having an issue with the TV receiver, the AT&T Gateway and/or the cabling between them.

If #1, is it a wireless receiver or wired?  If wired, coax or Ethernet/Twisted pair?


If #2, have you tried unplugging all your U-verse TV Receivers and the Gateway, then plugging them back in in the following order (and letting each boot up before proceeding):

1) The AT&T Gateway

2) A separate WAP for Wireless TV Receivers (if you have any)

3) The DVR

4) Any other TV Receivers

New Member

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5 Messages

2 years ago

It’s issue #2, the full screen message!  So I’ve only unplugged all the equipment to the 1 TV I’m having issues with and not the others or Gateway/Access box.

Community Support

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229.9K Messages

2 years ago

Let's get your U-Verse signal back, @Biabia7!

 

Thank you @JefferMC for the helpful steps!

 

After taking our ACE's advice, did the signal restore itself? 

 

Please let us know so we can assist further if needed!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

2 years ago

No it did not!

New Member

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1 Message

1 year ago

Glad to see I’m not the only one this is happening to. Mine has gone out 4 times over the past hour and still hasn’t come back from the last time. 

ACE - Expert

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34.4K Messages

1 year ago

@Clydesdale13 , you want to answer the questions I asked about the problem you're having and do the troubleshooting steps or are you just happy not be alone?

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