
New Member
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5 Messages
Keep loosing U-verse Signal
Continuously getting the “Lost Signal” screen!! We have rebooted many times both the recover and gateway!!
New Member
•
5 Messages
Continuously getting the “Lost Signal” screen!! We have rebooted many times both the recover and gateway!!
JefferMC
ACE - Expert
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31.4K Messages
10 months ago
Are you getting:
1) a small box that only says "No Signal" from the TV, or
2) a larger, full screen message that says signal has been lost, that is generated by the TV Receiver?
If 1, then you have a problem isolated to one TV receiver.
If 2, you may be having an issue with the TV receiver, the AT&T Gateway and/or the cabling between them.
If #1, is it a wireless receiver or wired? If wired, coax or Ethernet/Twisted pair?
If #2, have you tried unplugging all your U-verse TV Receivers and the Gateway, then plugging them back in in the following order (and letting each boot up before proceeding):
1) The AT&T Gateway
2) A separate WAP for Wireless TV Receivers (if you have any)
3) The DVR
4) Any other TV Receivers
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Biabia7
New Member
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5 Messages
10 months ago
It’s issue #2, the full screen message! So I’ve only unplugged all the equipment to the 1 TV I’m having issues with and not the others or Gateway/Access box.
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ATTHelp
Community Support
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210.2K Messages
10 months ago
Let's get your U-Verse signal back, @Biabia7!
Thank you @JefferMC for the helpful steps!
After taking our ACE's advice, did the signal restore itself?
Please let us know so we can assist further if needed!
CalebP, AT&T Community Specialist
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Biabia7
New Member
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5 Messages
10 months ago
No it did not!
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Clydesdale13
New Member
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1 Message
2 months ago
Glad to see I’m not the only one this is happening to. Mine has gone out 4 times over the past hour and still hasn’t come back from the last time.
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JefferMC
ACE - Expert
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31.4K Messages
2 months ago
@Clydesdale13 , you want to answer the questions I asked about the problem you're having and do the troubleshooting steps or are you just happy not be alone?
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