Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
HippieGirl2022's profile

New Member

 • 

4 Messages

Mon, Jun 20, 2022 8:46 PM

Internet equipment return question

Canceled U-verse, kept internet. They are asking me to return WAP - don't I need to keep that since I'm keeping internet? TiA

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

195.7K Messages

2分前

Happy to provide more information on returning your U-verse equipment, HippieGirl2022.

 

And thank you, baseballisback, for the helpful information. To make sure that you properly return the WAP, check out our article that covers How to Return U-verse Equipment.

 

If you have any other questions, we'll be here. Thank you for visiting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

Accepted Solution

ACE - Professor

 • 

6.2K Messages

2分前

The WAP is the small box that basically connects the gateway to the wireless receivers.

If they want it returned, then there's not much you can do. It won't affect your internet service at all.

New Member

 • 

4 Messages

2分前

Understand now / thanks so much

JefferMC

ACE - Expert

 • 

29.3K Messages

2分前

Funny thing here is that The UPS Store and FedEx Office have historically refused to accept the WAP, i.e. they're not in their return system.  You can try to return the WAP (as @baseballisback says, you do not need it for just Internet), but do not be surprised if you are told they can't check it in.

OTOH, maybe they are running short on these and need some returns so that they have added it to their return system now.

(edited)

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.