How in the dickens do I get the latest DVR?

I have the Pace IPH 8005 DVR. Not a slouch but there is better out there, especially for fiber.

I'm just curious, fiber or no fiber, excluding capacity (500GB for iph8005 vs 1TB for iph8010) , define "better"? 

Do equipment replacement personnel have absolutely no control over what the warehouse ships out?

Don't think they do.  Order sent to warehouse.  Someone grabs whatever is next available off a shelf.  If you want a tech dispatch ($99 I think) you get whatever the tech happens to have in his truck.

• I'm just curious, fiber or no fiber, excluding capacity (500GB for iph8005 vs 1TB for iph8010) , define "better"? 

Better meaning yes the larger HD, the extra tuner and read somewhere that the processor or chipset had been improved and better remote/menu response.. I actually don't think that ATT has anything in DVR equipment that utilizes the immense bandwidth of their fiber network but I sure would like to have the fastest, biggest and betterest of whatever they have out there.

• Don't think they do.  Order sent to warehouse.  Someone grabs whatever is next available off a shelf.  If you want a tech dispatch ($99 I think) you get whatever the tech happens to have in his truck.

Even when in a chat request I specifically request that model? It is sad that in 2019 I feel like I have to chase down a service truck on the streets just to see if he MIGHT have the latest version of their equipment on board, but since I am getting nowhere using the normal channels of replacement/upgrading I guess I will have to...

I said excluding HD size.  And even if it has a faster chipset (not sure where you got that info) I seriously doubt you would see any difference in response time to the remote signals.  As for wanting the "fastest, biggest and betterest of whatever they have out there" we would all like that for any piece of hardware we have but we can't always get what we want.  And if they are out of stock, they are out of stock.

If they are out of stock then just say that, stopping sending out junk 10 year old boxes. And ffs the IPH 8110 has been out since 2013 and they cant supply upon request in 2019? Something is wrong there and no amount of excuses will make that make sense. 

No new uverse equipment has been made for several years. Uverse is dead and you won’t see new equipment until att starts using a standard stb for dtv and uverse tv. Keep what you have and be satisfied. Call center personnel have no control over what equipment is shipped.