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chuckyslair's profile

Tutor

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6 Messages

Wednesday, October 29th, 2014 5:15 AM

Have to reset box at LEAST once a week

  Ever since we switched from Directv to ATT (simply because we had ATT internet, and DTV wanted to raise rates), all my "wireless boxes" (that really aren't what they showed in the commercial, they still have a cord going from the box to the flatscreens) I have to reset at least once a week, and often, more frequently than that.

The one "wired box" even has to be reset occasionally.

Does anybody else have this problem or did I just get some cheap 'refurbished' garbage?

 

  Then, just about a half hour ago, one of my wireless boxes lost everything but channels below 101, but the other 'wireless' boxes still work fine.

 

 

  I don't feel this is appropriate service for the monies paid for their service, and have even been arguing with ATT for the past month about the bill, as it was not the "bundle" price they quoted me.

I understand the first month was including the installation fees, and what not, but the second and third month they tried to charge me the same amount......... almost $50 over what I was quoted over the phone when I called and requested the increased service.

 

  On top of all this, it might just be my imagination, but I swear my internet speed has also slowed down since the installation of the U-verse package, even though when I check it, it is still about the same.

 

Community Support

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6.7K Messages

10 years ago

Hi @chuckyslair,

 

I am so sorry about all the issues you are having with your U-verse service, but I will be glad to help. What error message are you getting on the TV? 

 

Since it seems to be happening on all the receivers, try resetting your U-verse gateway.

 

-David T

 

Master

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9.8K Messages

10 years ago


@chuckyslair wrote:

  Ever since we switched from Directv to ATT (simply because we had ATT internet, and DTV wanted to raise rates), all my "wireless boxes" (that really aren't what they showed in the commercial, they still have a cord going from the box to the flatscreens) 

 


Hi @chuckyslair - I'll let  AT&T Customer Care, handle your system issues but wanted to comment on your concern about wireless boxes.  In the case of wireless boxes, I would have thought that most people would know that wireless means that there is no cable going from the cable TV outlet to the set top box (STB).  In fact one commercial says "no wires from the TV outlet."  I don't think that AT&T ever implied that the signal from the box to the TV would be delivered sans cable.  BUT, if some folks think that, then maybe AT&T needs to add something to explain that.

My wireless phone has a cable - a charging cable, lol.

 

Tutor

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6 Messages

10 years ago

Thanks for the reply. What I am talking about, is the commercial they used to show, with the flatscreen mounted to the wall, and the box on a table of some sort, with wires connecting the TV to the box..... Then, POOF, ALL the wires disappear, and the disclaimer IS made that one box has to be wired.... The commercial itself is misleading, and logically I could not figure a way they would actually BE totally wireless, so I was not overly surprised when I went and peeked after the tech installed and programmed the boxes.

Guru

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506 Messages

10 years ago

Has your gateway and box been updated recently. Sounds like a dvr issue. Request a new one sent to swap. You'll lose your recordings though. Trust me I know it sucks. Been there and currently for another issue about to be there again. Good luck. 

Tutor

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6 Messages

10 years ago

Thanks man, I'll check into it. I'm not all fired up about the ATT service, as much as they hype it up to be......... Just this last time, this past Monday when it went out, it killed everything except for channel 69 from a little after 11:30 until a couple mins before 1 A.M. ........ I'm syrprised I didn't see any other posts about it, as I tried numerous times to reset the box AND the modem, to no avail, then suddenly, it came back on by itself.

Tutor

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6 Messages

10 years ago

Sorry, as far as your question 'has it been updated recently', or something to that effect, I've only had the TV service for going on 3 months, so if that IS the case, I'm gonna be really steamed .

Tutor

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7 Messages

10 years ago

Gotta say, without a model number nobody can tell you whether that model was junky (though admittedly if you did read it, you could uh, duckduckgo that and '(Edited per community guidelines)' or 'rules' and see which one gets more results in the tally.)

 

I am pretty sure in the Suggestible Young Couple Ad they have the box ziptied to the mount behind the TV; having the outlets and power strip back there is pure hipster remodel smack, like the mixed drinks in mason jars thing. Only more enduring. You know you barely have to vacuum if you remodel your house every 7 months, like families who make most of their income in broadcast agreements do.

(edited)

Tutor

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6 Messages

10 years ago

Thanks bro. I really could care less about the cords and junk that they mis represent like Red Bull, but I wish I wouldn't wake up afuer a quick snooze, usually between Friday and unday nights and fing I have to reset the box.

Master

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9.8K Messages

10 years ago

@chuckyslair - if you are still having issues, please connect or reconnect with the escalation team at AT&T Customer Care, and someone will get in touch with you.

Contributor

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2 Messages

9 years ago

I grant that the OP author may have a more serious problem, however, our DVR's are, at their heart, computers. And, occasionally, computers can benefit greatly from being rebooted. I try to restart/reboot my DVR a minimum once a week and sometimes more often. I can't say it will help, but it can't hurt either.

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