Tutor
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6 Messages
Have to reset box at LEAST once a week
Ever since we switched from Directv to ATT (simply because we had ATT internet, and DTV wanted to raise rates), all my "wireless boxes" (that really aren't what they showed in the commercial, they still have a cord going from the box to the flatscreens) I have to reset at least once a week, and often, more frequently than that.
The one "wired box" even has to be reset occasionally.
Does anybody else have this problem or did I just get some cheap 'refurbished' garbage?
Then, just about a half hour ago, one of my wireless boxes lost everything but channels below 101, but the other 'wireless' boxes still work fine.
I don't feel this is appropriate service for the monies paid for their service, and have even been arguing with ATT for the past month about the bill, as it was not the "bundle" price they quoted me.
I understand the first month was including the installation fees, and what not, but the second and third month they tried to charge me the same amount......... almost $50 over what I was quoted over the phone when I called and requested the increased service.
On top of all this, it might just be my imagination, but I swear my internet speed has also slowed down since the installation of the U-verse package, even though when I check it, it is still about the same.
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @chuckyslair,
I am so sorry about all the issues you are having with your U-verse service, but I will be glad to help. What error message are you getting on the TV?
Since it seems to be happening on all the receivers, try resetting your U-verse gateway.
-David T
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dhascall
Master
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9.8K Messages
9 years ago
Hi @chuckyslair - I'll let AT&T Customer Care, handle your system issues but wanted to comment on your concern about wireless boxes. In the case of wireless boxes, I would have thought that most people would know that wireless means that there is no cable going from the cable TV outlet to the set top box (STB). In fact one commercial says "no wires from the TV outlet." I don't think that AT&T ever implied that the signal from the box to the TV would be delivered sans cable. BUT, if some folks think that, then maybe AT&T needs to add something to explain that.
My wireless phone has a cable - a charging cable, lol.
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chuckyslair
Tutor
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6 Messages
9 years ago
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antman_2
Guru
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506 Messages
9 years ago
Has your gateway and box been updated recently. Sounds like a dvr issue. Request a new one sent to swap. You'll lose your recordings though. Trust me I know it sucks. Been there and currently for another issue about to be there again. Good luck.
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chuckyslair
Tutor
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6 Messages
9 years ago
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chuckyslair
Tutor
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6 Messages
9 years ago
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Saigua
Tutor
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5 Messages
9 years ago
Gotta say, without a model number nobody can tell you whether that model was junky (though admittedly if you did read it, you could uh, duckduckgo that and 'sucks' or 'rules' and see which one gets more results in the tally.)
I am pretty sure in the Suggestible Young Couple Ad they have the box ziptied to the mount behind the TV; having the outlets and power strip back there is pure hipster remodel smack, like the mixed drinks in mason jars thing. Only more enduring. You know you barely have to vacuum if you remodel your house every 7 months, like families who make most of their income in broadcast agreements do.
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chuckyslair
Tutor
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6 Messages
9 years ago
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dhascall
Master
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9.8K Messages
9 years ago
@chuckyslair - if you are still having issues, please connect or reconnect with the escalation team at AT&T Customer Care, and someone will get in touch with you.
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Ray_in_Ohio
Contributor
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2 Messages
8 years ago
I grant that the OP author may have a more serious problem, however, our DVR's are, at their heart, computers. And, occasionally, computers can benefit greatly from being rebooted. I try to restart/reboot my DVR a minimum once a week and sometimes more often. I can't say it will help, but it can't hurt either.
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