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Lhersh's profile

New Member

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1 Message

Thursday, June 8th, 2023 11:59 PM

Fiberoptic Hole

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it opened up more. Now I have a large hole in my backyard and I can’t go in my yard. I’m concerned that my dog or my child will be hurt if they go outside. This whole is at least 4 feet deep and it’s dangerous. Please give me a contact number for someone to come fix the mess that they’ve made in my yard.

Community Support

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231.5K Messages

11 months ago

Hi there, @Lhersh! We certainly understand your concern when it comes to the hole in your yard, and we want to get you pointed in the direction of the team that can help.

 

For damage to yards, plants, or bushes, please call the BWIRE group: 

  • 800.924.9420, prompt 2
  • Hours: 7:30 am - 6 pm ET (Monday - Friday)
  • If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414
  • Email:  bwire@att.com

Please don't hesitate to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

ACE - Professor

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7.7K Messages

10 months ago

@skeeterintexas 

This BWIRE thing is new to me. What'd we miss?

ACE - Expert

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27.7K Messages

10 months ago

I’m clueless.

ACE - Professor

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7.7K Messages

10 months ago

What am I thinking of?

"Call our partners if AT&T techs damaged your property."

Isn't this a similar situation? Did the partner change?

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