Our DVR is having problems.....it started by skipping. While watching a recorded show, the video would all of a sudden skip forward, maybe a few second, maybe to the end of the show. We did as recommended in the trouble shooting, unplugging for 10 seconds, plugging back in and waiting for three dots, then repeating that process three times. Same issue continued. A little while later the display became pixilated and the response time to commands from the remote became i n c r e d i b l y slow. We went back to unplug for 10 seconds, etc....which seems to have resolved the pixilation issue for now, but still have some delay in response time and till skipping forward on recorded shows.
How do I coordinate the return and replacement of the DVR unit?