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Sport60586's profile

Tutor

 • 

5 Messages

Tue, Dec 9, 2014 7:34 PM

Dvr recorder will not record

Greetings,

 

Our dvr recorder will not record when the tv is off. We have already rebooted it and installed a new dvr recorder. Any ideas?

Accepted Solution

Official Solution

aviewer

Expert

 • 

10.1K Messages

8年前

The DVR (recording) side of the DVR box is seperate from the viewing side of the DVR box.

 

The DVR will record as long as the box has power. The viewing side goes on/off with the remote - not the DVR.

 

I thought that MT provided you the solution to your original problem - the power strip was denying the DVR power.

 

And, I thought you turned it up after a scheduled recording, so you started eight minutes late.

 

As long as you leave the power connected it should record. It does not need to be available for viewing.

 

As a test hit the recording button and/or schedule a show that is playing now them turn off the DVR & TV & see if the red recording light comes on.

 

If it is not a power problem, the DVR may not be communicating back with att. Here are some reboots you can try -

 

If the problem is on another STB, not just the DVR, make sure all COAX connections are tight.

Try a whole house reboot. Pull the power on RG, DVR, STBs, WAPs.
Replug RG, wait for all green
Replug DVR, wait for viewing
Replug other STBs.


If the DVR functions are still not working, try a Non-Destructive Disaster Recovery on the DVR.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery (DESTRUCTIVE MEANS THE RECORDINGS ARE DESTROYED).

Do this on the front panel of the DVR itself, not on the remote:

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.

Tutor

 • 

5 Messages

8年前

Thank you for your suggestion. I unplugged the tv and the dvr from the power strip and plugged them both directly into the wall outlet. With the tv off, the dvr began to record 8 minutes later than the scheduled time. Prior to recording the dvr lights flashed on and off several times as if it was trying to reboot. Any ideas ?
aviewer

Expert

 • 

10.1K Messages

8年前

When you plugged the DVR in it did have to reboot. Which it did. Now that it is stabilized, try a recording.

Tutor

 • 

5 Messages

8年前

We did schedule a recording and turned the tv off. It did not record the program. It only started recording once we turned the tv back on. Before this we had Comcast and never had this problem. Programs were recorded when the tv was turned off.

ACE - Expert

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22.8K Messages

8年前

You DO NOT have to have the TV on nor do you have to have the DVR on in order to record. You just have to program the DVR.

Tutor

 • 

5 Messages

8年前

Tutor

 • 

5 Messages

8年前

Yes, we just program the dvr but it will not record a program unless the tv is on. We are trying to record programs in the middle of the night while we are sleeping and they will not record.
J_M

Former Employee

 • 

24 Messages

8年前

The DVR does need to be powered on for the recording functions to work.

 

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