Dvr recorder will not record

The DVR (recording) side of the DVR box is seperate from the viewing side of the DVR box.

The DVR will record as long as the box has power. The viewing side goes on/off with the remote - not the DVR.

I thought that MT provided you the solution to your original problem - the power strip was denying the DVR power.

And, I thought you turned it up after a scheduled recording, so you started eight minutes late.

As long as you leave the power connected it should record. It does not need to be available for viewing.

As a test hit the recording button and/or schedule a show that is playing now them turn off the DVR & TV & see if the red recording light comes on.

If it is not a power problem, the DVR may not be communicating back with att. Here are some reboots you can try -

If the problem is on another STB, not just the DVR, make sure all COAX connections are tight.

Try a whole house reboot. Pull the power on RG, DVR, STBs, WAPs.
Replug RG, wait for all green
Replug DVR, wait for viewing
Replug other STBs.


If the DVR functions are still not working, try a Non-Destructive Disaster Recovery on the DVR.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery (DESTRUCTIVE MEANS THE RECORDINGS ARE DESTROYED).

Do this on the front panel of the DVR itself, not on the remote:

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.

When you plugged the DVR in it did have to reboot. Which it did. Now that it is stabilized, try a recording.

The DVR does need to be powered on for the recording functions to work.