Our Community Forum will be shutting down on June 27, 2024. Please visit uverse.com for all your U-Verse TV support needs.
macherb's profile

Tutor

 • 

11 Messages

Friday, May 30th, 2014 4:22 PM

DVR program guide information is incorrect

I have set my DVR to record Antiques Roadshow on WBIQ in Birmingham, Alabama, zip code 35216 in the Central Time Zone for years. Starting about a month ago, the program recorded at the time denoted was NOT Antiques Roadshow that was described in the program guide. This week, it was not even Antiques Roadshow, but a documentary about deaths in the Civil War. I have reported the problem to the TV station and to AT&T Uverse. I finally got AT&T Uverse to refer the problem to a supervisor with a promise to keep me updated. I have heard nothing. I am about to appear on a broadcast, and I want to make sure I get it recorded. HELP!

Expert

 • 

10.1K Messages

10 years ago

macherb - From time to time there are errors in the guide. It really is critical that it be correct. If it is not it is seriously disappointing.

Some time ago I experienced the same problem with my PBS station. But, I have not seen it happen for that some time.

My suggestion is that you take extra effort to catch your important episode. Schedule a series or single for each showing that you can find & schedule a manual (by time) for the regular time slot.

Tutor

 • 

11 Messages

10 years ago

Thanks for your suggestions and empathy. I will do some more coordinating with Alabama Public Television. They are frustrated with AT&T, too, as the try to get the problem fixed. I'm sure we can find a workaround as we continue to complain.

Expert

 • 

10.1K Messages

10 years ago

I just remembered - They say on every every episode, You can watch any episode any time at PBS.org.

Tutor

 • 

11 Messages

10 years ago

Good idea as a fallback. I'm part of this "I want it first" generation, even though I'm 66.

Expert

 • 

20.4K Messages

10 years ago


@macherb wrote:

I have set my DVR to record Antiques Roadshow on WBIQ in Birmingham, Alabama, zip code 35216 in the Central Time Zone for years. Starting about a month ago, the program recorded at the time denoted was NOT Antiques Roadshow that was described in the program guide. This week, it was not even Antiques Roadshow, but a documentary about deaths in the Civil War. I have reported the problem to the TV station and to AT&T Uverse. I finally got AT&T Uverse to refer the problem to a supervisor with a promise to keep me updated. I have heard nothing. I am about to appear on a broadcast, and I want to make sure I get it recorded. HELP!


Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your Guide schedule problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

 

They have gotten Guide schedule problems fixed in the past.  Good luck 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

 • 

11 Messages

10 years ago

This group denied all knowledge. Said they only entered what the station sent them. 

Tutor

 • 

11 Messages

10 years ago

Turns out that there is a "middle man" that enters the listing date supplied by the station into the Uverse database. Bad, bad employee was slacking off and not entering the data correctly. All is supposed to be remedied. 

ACE - Expert

 • 

35.9K Messages

10 years ago

The data for the U-verse program guide is supplied by a third party vendor, this is your "middle man".  That vendor takes the information from the channels/stations and collects it and provides AT&T with datasource to use.

 

 

Tutor

 • 

11 Messages

10 years ago

Didn't I say that?

Expert

 • 

20.4K Messages

10 years ago


@macherb wrote:

Turns out that there is a "middle man" that enters the listing date supplied by the station into the Uverse database. Bad, bad employee was slacking off and not entering the data correctly. All is supposed to be remedied. 


It's supplied by FYI Television, not a specific 'bad' employee, and ATT can not check every Guide description or entry.  They have problems w/syntax, spelling and not finishing sentences, but I guess they are in the price range ATT wants to pay. Smiley Mad

 

http://fyitelevision.com/

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.