Documentation of no further payments until fixed
As i cant seem to email, chat or call in i will no longer be making payments for services due to following:
- spend average every other day climbing 3 flights of stairs to reset, reboot, hard reset router, wireless routers, modem
- i can only sign in under guest network, primary no longer works
- my upstairs wiresless STB didnt work for a week. Posted in forum few days ago and pressing wps on modem for 30 seconds fixed
- The next day my family room stb quit working , tried 1st bullet and still doesnt work
- my 2 extenders no longer work after power off/on and then disconnecting
- ive always had issues in past. End up spending time with offshore which doesnt know what they were doing. Finally just tell them when i dial in to route me to US support
- these issues have now gotten worse where when it took me 3-4 hours to fix before i know longer can
- i am having issues with both my internet and uverse
- because i have such a crap reception within where i need a repeater, it has taken 45 minutes to type this due to auto spell connect
3 years ago
the only winner if you dont pay is at&t they will shut off services, get their money by selling the debt to the highest collection agency bidder and you on the other hand have your credit ruined, being that this is a customer forum that at&t doesnt read your documentation of no further payments means exactly nothing.
ACE - Expert
3 years ago
This is a public forum of other customers, not an official support medium. Any with the "employee" tag are posting on their own time (off-the-clock). The tag just means they should be very knowledgeable, but are not posting in an official capacity.
As such, your "documentation" means absolutely nothing. This has no affect on your account. Plus you can't just stop making payments and not suffer the consequences; late fees, service interruption up to non-pay disconnect, collections and hurting your credit.
Official support is calling in, that hasn't changed. The problem is per Covid-19 that many call centers had to close for the stay at home orders. They are severely understaffed trying to support their millions of customers who are still calling.
It sounds like you are having issues with both DirecTV and reception for internet in your home. Those are 2 separate providers. Personally, wired is better than wireless per the nature of the technology. The only wireless STBs DirecTV has are Clients, not proper receivers, which comes with some restrictions.
What are the exact models of each box you have?
What is the distance of the wireless Clients from the wireless video bridge (WVB), or Genie-2 (HS17) as that has the WVB built-in.
You cannot get guaranteed routed to in-country support. They have no such transfer option. You get the next agent available regardless. It is full equal opportunity for their employees. However, you can make sure you are calling the DirecTV number and not the AT&T number to minimize transfers.
As for the weak internet coverage in your home. If that is AT&T internet, then I suggest posting in that section of the forums. Perhaps other users could give some insight in your setup with the extenders. One thing I can suggest, is consider using a powerline adapter. It uses your existing electrical wiring to provide a wired connection. Though it may not reach top speed as directly by Ethernet, it is usually much faster and more stable than a wireless connection, provided you don't have bad wiring. Higher end models even have a pass through for the electrical outlet, or with wireless as well which is nice if you have a tablet or laptop that moves around a bit.