Collections Charge under investigation by ATT
My Uverse service was transferred to a new address. Att sent new equipment to my old address and I was not notified. A $210 charge was sent to collections and I found out much later when the charge showed up on my credit. ATT reps and I resolved the issue and the charge was removed from my credit. Now years later the same charge showed up on my credit for the same old account that was close years ago. After speaking with more reps they see the charge is for the same account but have no record of the previous issue. This has now been under investigation for weeks without an update. I called att and a rep from collections does not see a current investigation. Please advise.