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Cardinal62's profile

Contributor

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1 Message

Friday, April 28th, 2017 12:36 AM

Can someone use my remote to buy a pay per view and see it on a oomputer elsewhere

Had a most weird experience. Was billed $55 for a boxing match pay per view. We did not purchase it. Do not even follow boxing. When I called to complain and talked to several reps from the initial billing service to tech support to the rep for the condo building we are in, was told that the pay per view was ordered from our remote (she claimed they could tell how it was ordered.

 

There is only one problem with that version of reality. We were in our unit watching TV at the time.

Either

a. someone can hack in somehow.

b. this is a AT&T scam to raise revenue

 

Has anyone else had a similar experience? 

Any explanation?

Am very upset with the response and the service

Can At&T really tell that the pay per view was from the remote?

What other device could be used?

And before anybody responds about kids, etc, there are only the two of us in a 1 Bedroom condo unit with one TV

Guru

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462 Messages

7 years ago

Yes it can be done thru the remote. They probably mean thru the receiver itself that when you access the ppv channel there is an option to order when you use the remote. In the issue that nobody else ordered it, I don't think it is a scam but it might be possible error on the system. 

Contributor

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3 Messages

6 years ago

Same thing happened to my 76 year old mother who lives alone in her home. Att rep told her she had to use her remote to confirm three times. She has never watched any pay for view or on demand movies or special events. She then asked them to block that feature on her U-verse and they said they couldn't do that. She asked for a supervisor and they too denied a refund. If they can see that she supposedly confirmed three times then they can certainly see that she has never purchased anything from On Demand or Pay for View. This most likely is a new type of fraud they are not yet aware of but I'm sure they won't be able to ignore it much longer.

ACE - Expert

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26.8K Messages

6 years ago

Check out the options of Smart Control for your mom.  I've never used it but it looks like you can lock out purchases of On Demand movies and Pay-per-view events.

Contributor

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3 Messages

6 years ago

I will, thank you!

Contributor

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3 Messages

6 years ago

I will, thank you!
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