can someone take a look at these stats? dvr live tv playback is horrendous at times

BLGM5 - Good progress -
The installers were supposed to change coax end connections to compression fittings. Can you remove wall plate & see how it looks on the other side? Make sure you have good solid connection.

Also, find the other end of the cable. New compression fitting? Good connection? Swap the connection with another leg.

May the coax has barrel connector. The cable is not one piece.

Regarding phase 3 - Probably - The thing is Phase 3 is more dmanding on your network. A physical problem that did not show up prior to phase 3 will ruin your picture after phase 3. The fix is the physical network problem

would dropping my internet speed from 12mbps down to 6 make any difference?  looks like i should be on the 25/2 profile rather than the 32/5.

one tv only, the one connected to the dvr.  this has been limited to the past few weeks, so i wasn't sure if it was related to the phase 3 stuff i was reading about.

good call on the hdmi cable.  i will try that.

ive isolated the issue to the location.  i swapped the dvr with a stb in a different room.  the dvr is now working fine on all hd channels on a different coax outlet, and the stb is showing the same macroblocking on the hd channels that the dvr did.  sd channels are fine.

tried 2 different hdmi cables and 3 different coax cables from wall to stb, so i dont think it's a cable issue outside the wall.  maybe a bad connection behind the wall?  problem at the junction?

yes to the compression fittings. i noted him doing that at EVERY outlet during the install.

and the culprit was a loose connection at the main junction.  thank you for having the common sense that i clearly didn't have!

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@BLGM5 wrote:

yes to the compression fittings. i noted him doing that at EVERY outlet during the install.

 

and the culprit was a loose connection at the main junction.  thank you for having the common sense that i clearly didn't have!

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Whenever you have a coax install, it's good practice to occasionally tighten all the coax connections wrench tight (tends to forestall loosing), they do loosen up over time.  A loose connection on a coax install can actually cause system-wide problems like the limited ones you saw. 😉

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
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