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Nanapost
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New Member

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15 Messages

Tuesday, December 29th, 2020 10:08 AM

Can a receiver the same model as ones I have NOT rented from ATT work with my Uverse system?

I purchased an ATT Cisco receiver, same model as the ones in my house, from Amazon and can't seem to get it to work. I linked it with my WAP  but still won't work. What can I do?

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Official Solution

gr8sho

ACE - Professor

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4K Messages

2 years ago

Att if nothing else is very good at protecting its turf.  Settop boxes need to be authorized and provisioned in their backend systems.   I’m afraid you will be unsuccessful in your effort.  

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Employee

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30.4K Messages

2 years ago

any uverse boxes being sold online are stolen as at&t does not sell boxes they are leased.i see a lot of people buying these boxes or modems to avoid the equipment fee which cannot be avoided

davemize

ACE - Professor

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3.7K Messages

2 years ago

To add to the above posts, while AT&T *may* provision your box to the backend system, you will then incur the $10 monthly charge.

JefferMC

ACE - Expert

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31K Messages

2 years ago

What can you do? 

Call AT&T and have them add the box to your account, adding whatever fees they would have if you'd ordered it directly from them.  And when you disconnect service, they will expect you to return it as well... as it is still their property.

But if I were you, I'd return it for full credit and leave a bad review on the Amazon Marketplace for the seller of goods that don't belong to them.

(edited)

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