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hardygrove's profile

Participant

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1 Message

Tuesday, July 15th, 2014 12:06 AM

Service outage in Carthage, TX

My grandparents live alone in Carthage, Texas and have apparently been without TV and phone service since early Friday morning. I tried contacting customer support, but from what I gathered the problem won't be resolved until end of business on Wednesday? Is letting an 80 year old couple out in East Texas go an entire week without phone or TV access your idea of customer service? This is deeply upsetting and will possibly result in the loss of a long-time customer. 

 

Can anyone shed some light on this situation and what act of God is keeping my grandparents in the dark for so long?

Former Employee

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4.9K Messages

10 years ago

Hello, hardygrove!

 

Thanks for posting. I'm sorry to hear about the service outage in Carthage. We would be happy to look into this, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

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