Reward Card Never Received
For more information about the reward process and receiving your reward card, visit the Reward Center Information Page.
After you activate/install your qualifying service, watch your mailbox. You will receive reward claim information within 4 weeks of installation/activation. Once notified, you’ll need to go to the Reward Center and claim your reward.
To Track Your Claim
To track the progress of your reward after you’ve made your claim, access the reward tracker by logging in to the Reward Center.
It will take about 3 weeks to receive your reward.
Over 30 Days Since You Ordered Service
If it’s been over 30 days since you ordered your service and you haven’t received any information about the reward you were offered during your purchase, don’t worry, the important date here is the installation/activation date (and not the order date). You should receive a reward notification letter within 30 days after your service was installed and activated.
If it’s been at least 30 days since your service was installed and activated, visit the Reward Center and enter your account number and zip code. All of your eligible rewards will be displayed there.