Poor customer service

Hello @Anneln155 

I'm sorry for the issues you experienced with your new service. I'm glad to hear that the problem with your modem got resolved, but it sounds like you still need help with billing or rewards? Our team will be happy to look into it for you and help with anything we can. Please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.

Thank you,

Dmitriy

I'm sorry to hear of your troubles. It definitley can be frustrating, but let me assure you that you did not sign a two year contract. At most, for any of our home services, the longest term is one year. We do have two year promotions when bundling U-Verse, tv, internet and phone, but it's still a one year term. Did you by chance bundle our internet with DirecTv?

First of all most of at&t customer service are careless about customers and I am unsatisfied with eighty percent I start account with UVerse internet and the agent of sales what ever was very careless about my last name and spell my name wrong before make sure is the right name I had problem every month to log in to my account on line to pay the bill and I tried to check my email accuse my last name is wrong I cant log in to my email my user name is my first and last name and recently I received a mail from at&t U Verse ng my payment with U Verse go through and I don't know why I have enough money in my account and every other bill I paying there is no problem only with U Verse s problem and I tried to call and talk with agent 3 time I got hang up and the last one was disconnected and I left with misery I am telling you I am not satisfied and I am waiting my commitment time over and quit at&t its getting worst and worst every day and if I rate customer service between 0 to 100 I will put 10 only and I can tell I don't like the service at all

@lilybug0411 

You need to stop telling people you don't have two year contracts when there are bundles that are promos for 2 years.  I signed a 2 year contract in July of 2012 and there are still 2 year contracts listed on the AT&T website.

As an employee you need to have your facts straight before telling a customer incorrect information

I do have my facts straight. I've been selling U-Verse service for the last year and a half, so I know for a fact we do not have two year contracts. We do have two year promotions when bundling all 3 services, tv, internet and phone, but let me assure you that it is still only a one year contract. I've included a screen shot from att.com that shows this. Please look right underneath where it shows $79 in the magenta color. You will clearly see that it says the promo is for 24 months with a one year term. The only way a customer would sign a two year agreement is if our U-Verse tv service is not available and they chose to bundle DirecTv with either our phone and internet service, and even then, the contract is with DTV, not at&t.

Pese a propósito de comprar un AT & T Nokia Lumia 620 (Telus en Canadá), no soy capaz de enviar o recibir MMS. El soporte técnico admitió que no había nada que pudieran hacer después de probar varias cosas. Chris en la facturación no fue capaz de devolverme el 60 $ de compra plan y también me compré un sim AT & T. Total arrancada: $ 87.00. Usted no puede conseguir su propio producto para el trabajo? Volver a Straight Talk y una factura de 15 $ más barato y sin problemas portar el número. Gracias y disfrutar de mi dinero del préstamo. En mi tasa de interés, me acabo de dar 139,20. Adiós y mirar hacia fuera para mis otros puestos en sus sitios web, ya esta historia se está repetida

They will only compensate for lost service.  They consistently provide equipment that does not last.  This past week I had to have my second DVR replaced.  This is now two occasions where I lost numerous recorded television shows and movies for myself, wife, and children.  I too had to miss work for the four hour window that they gave me to be home for service.  Since my DVR was out which meant I could not watch tv or record any shows for four days they gave me $12 for all of that trouble.  Yep, equipment and customer service leave a lot to be desired.

Sounds like the people on this thread had it easy. It took 3 weeks to get my service and I have yet to get a straight answer. A full bill or have any idea what service I am signed up for. After 3 weeks I was grateful to get anything. But don't worry, because  without ever sending a bill or having the amount posted in my online account they sent a letter and gave me two days to pay an amount--still without ever listing the service I supposedly have.

The service was so unbelievably incompetent, it is only fitting that I be given two days to pay. ATTs monopoly status makes it difficult to have any real choices. 

Let me say loud and clear Uverse is the worst serviced, most unreliable, incompetently run product I have ever had the misfortune to need. The level of disgust I feel for this product the way it is administered and the company that offers it cannot be matched by any prior experience, with any service. Ridiculous!