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Lack of Providing Service while continuing to Charge for Services
I requested bundled Uverse TV and Internet 100 to be installed in July 2018. However, only the internet was installed because DVR Uverse receivers were back ordered. I still have not had Uverse TV installed because of lack of DVR receivers, but I have been charged 2 months in a row for Uverse TV service. I am tired of being passed from agent to agent with no resolution of the issue, so I am seriously considering canceling the service. Of course AT&T will want to charge cancellation fees even though they did not keep their end of contract by providing agreed upon services.
5 years ago
To fully assist with this issue further, we will need to look over your account in more detail.
We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from me and reply to my message with your specific account details.
We look forward to your response and the opportunity to help you!
Matthew, AT&T Community Specialist