Teacher
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2 Messages
How can I connect with a customer service rep in the United States?
There seems to be something lost in communication when I speak with your reps overseas. I've had 3-4 calls with AT&T reps in other countries and I no longer wish to deal with them. The one call I had with a rep in the US was a pleasure to speak with. I want that experience because I'm in need of making a 5th call to TRY and remedy the same original complaint. Each call lasts around 40 minutes and is quite exhausting.
HELP!
rdljr
Guru
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921 Messages
9 years ago
Send a PM to @ATTU-verseCare
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glasiewski
Teacher
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2 Messages
9 years ago
How do I PM? How about a phone?? I prefer to speak on the phone. Much more efficient that Pm or e-mail. Do you have a phone number?
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J_M
Former Employee
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24 Messages
9 years ago
Call 1 800 288 2020. If you get a rep from overseas you can ask them to transfer you to an agent in the US. They have a special number to transfer to a US agent and are required to do so if you ask.
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JefferMC
ACE - Expert
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33.5K Messages
9 years ago
Click in the hyperlink (@ATTU-verseCare) in the post you replied to. If you provide your number and the best time (near office hours) to reach you, they will normally call you back.
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donnasearch
Teacher
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1 Message
8 years ago
I have called to understand my bill three times. Each time I was connected to the Philippines or Asia. WE DON'T WANT TO TALK TO SUPPORT IN OTHER COUNTRIES!!!! I asked them to transfer me to a US Rep and they said they couldn't do that. What the heck? Maybe AT&T should just focus on Asia and give up their US business to people in the actual US.
Donna
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AP.ikelove
Tutor
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1 Message
8 years ago
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alwaysbroken
Mentor
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41 Messages
8 years ago
Help!
I have made 5 calls this morning , asking for a US Representative, and each time I am told that there is no way to talk to a US representative. How can I speak to someone in the USA?
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @alwaysbroken,
We have received your private message and look forward to working with you to get this sorted.
ATTU-verseCare
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alwaysbroken
Mentor
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41 Messages
8 years ago
Thank you! I have read the postcard to the off-shore representatives, but
they are not able to understand what to do to help. My number is
[edited for privacy – please do not post personal information]. It is in regard to the High Speed Internet Equipment Fee
discount being discontinued.
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joelsb123
Contributor
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1 Message
8 years ago
I am have the same scenario as the original poster here. We've spent nearly 10 hours trying to deal with connecting new service. Today our appointment was cancelled by a technician and rescheduled without notice after we took time off from work to meet said technician for the appointment which was then set up for 8PM next Monday without even asking us. Of course that appointment had to be cancelled too because installation can't occur at our new house at that time. We've used Uverse for 10 years at our current home. I don't understand why this is so complicated. Last week, our service including all phone, internet and Uverse was disconnect at our current home without order. 7/10 hours was spent having everything reconnected.
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