Expired Rewards Cards
I signed up for TV and Internet service in September. The install was a terrible experience and should have been an indication to me of what would follow. The whole situation was so bad that I had a one month credit before I even had my service turned on. The install tech lied to me before he even arrived. I received an additional credit the same day for how rude the customer service agent was to me. I should have cut my losses and gone with time warner cable. However I decided to stick it out as my parents and many friends have Uverse and are happy with the service.
Since the install 4 months have passed. I've had to have a service tech out twice to fix my downed wireless router. Once replaced and once to fix what the first one messed up. I have an appointment set for tomorrow for the third fix of the same issue (loss of service).
When I called to inquire about service I was told I would receive $300 in visa gift cards. When I setup service the next day I was told they could not honor that and would do $200. It has been 4 months and I have not received anything. I attempted to contact customer service about the gift cards multiple times and was told someone would call me back at a time I set with the customer service agent (which did not happen). When my service went out again I attempted to inquire about the status of the gift cards I was promised only to be transferred to a preset recording saying the rewards department was closed.
I called and spoke with the rewards department earlier today and was told that my rewards expired in November. They said on the phone that they should have mailed my rewards info to me. I have never received it. I have only received bills in the mail, in addition I checked all emails as well and there was no rewards information there either. I spent nearly an hour on hold being transferred from customer service to rewards department to the billing department today with no resolution.
I'm not asking for anything that I wasn't promised. If the rewards expired then simply credit my account. I had never heard of an expiration for rewards before today and have been attempting to track down my gift cards for quite some time now.